Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Our Newest Opportunity: 

Our Opportunity

The Call Center Supervisor oversees daily operational performance for a team of call center representatives handling inbound and outbound customer calls. This role ensures service excellence by monitoring KPIs, coaching staff, optimizing call workflows, and resolving complex customer issues.

The supervisor also partners cross‑functionally to support process improvements, technology utilization, and elevated customer experience. Core responsibilities align with industry standards for call center supervisors, including monitoring quality, ensuring adherence to procedures, and resolving customer concerns.

This is a full-time, hybrid position. It is based in our regional office in either Columbus, OH or El Paso, TX.

Typical work hours are 8:00am-5pm, M-F.

Key Responsibilities

• Lead and coach team members to meet performance standards.
• Monitor KPIs and ensure service-level adherence.
• Use Salesforce and Dialpad expertise to develop and improve workflows.
• Support escalated customer issues and ensure accurate documentation.
• Enhance operational excellence through data-driven decision making.
• Implement Spanish-speaking support
• Leverage AI to improve the client experience while expanding support capabilities.
• Ensure that processes align with OneDigital’s security requirements to protect client data
• Collaborate with internal stakeholders to understand and set appropriate performance standards
• Collaborate with OneDigital IT Department & Salesforce Development Team to ensure technology is being leveraged appropriately.

Requirements

Education & Experience

• High School Diploma or GED
• Some College preferred
• Dialpad experience preferred or similar call center platform
• Salesforce experience preferred
• PEO / HRIS support experience preferred
• Prism experience preferred
• iSolved experience preferred

Knowledge/Skills/Abilities

• Technology Enablement
• Coaching & Development
• Operational Excellence
• Client & Business Growth Orientation
• Accountability & Quality
• Communication & Collaboration
• Problem Solving
• Bilingual (Spanish Speaking)

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francisco

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

 OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!