At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Training manager will design, develop, and deliver training programs and initiatives for Medicaid Appeal and Grievance by assessing learning needs, creating engaging content, facilitating training sessions, and evaluating program effectiveness. The Training manager will apply instructional design expertise and training delivery skills to enhance trainees’ knowledge and skills, support professional development, and contribute to organizational learning.

The Training Manager defines strategy for Medicaid Appeal and Grievance programs and training that enhance employee product knowledge, skills, and performance by:

• Controlling the development and implementation of the Medicaid Appeal and Grievance product training strategy that aligns with the organization's goals and objectives.
• Consolidating information from product knowledge and training needs assessments and identifies priorities to address knowledge gaps and support employee development.
• Creating course content and creates learning materials including presentations, e-learning modules, videos, and job aids.
• Delivering reports on product training performance data and gap analyses and recommends targeted training solutions to improve employee knowledge and productivity.
• Communicating direction for evaluation strategies that measure the effectiveness and impact of Medicaid Appeal and Grievance training initiatives.

Required Qualifications

• 5-7 years work experience
• Adept at problem solving and decision-making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence

Preferred Qualifications

Superior knowledge and application of performance-based instructional design methodologies, adult learning principles and educational media.

Educational background in instructional design methodologies, adult learning principles and/or performance consulting.

Education

Bachelor degree required; Masters preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 11/10/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.