Lead large complex projects with the expectation of ensuring the business outcomes are achieved. Work to gain a full understanding of how your work connects to the defined project objectives in addition to helping define the work breakdown structure for any activities. Set & meet deadlines for that work, lead discussions with stakeholders and the subject matter experts to gather requirements and review artifacts while working to resolve any issues that impede progress. 

Develop list of critical documentation and artifacts to meet project objectives while also completing the development of high-quality deliverables through effectively communicating learnings, findings, impacts, and next steps with subject matter experts. 

Use deep understanding of Microsoft Office tools, Diagramming Software (e.g. Lucid, Visio, etc.), and/or other appropriate technical tools within a specific domain or functional area on the processes, data analysis, and IT governance. 

Leverage Risk Management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance. 

Analyze, document, and maintain IT processes, standards, and procedures across service management, security, and operations  

Support the design, implementation, and continuous improvement of IT practices aligned with frameworks such as ITIL, COBIT, and internal governance models  

Partner with IT teams to assess process gaps, risks, and inefficiencies, and recommend improvement opportunities  

Develop and maintain process documentation, workflows, RACI models, and standard operating procedures (SOPs)  

Support audits, risk assessments, and compliance activities by gathering evidence, tracking remediation actions, and ensuring documentation accuracy 

Track and report on IT process performance using KPIs, metrics, and dashboards  

Facilitate process reviews, workshops, and stakeholder discussions to drive adoption and standardization  

Assist in budgeting and financial management and reporting  

Coordinate schedules and allocate resources effectively to meet service delivery objectives and deadlines 

Monitor and report on service performance metrics, identifying areas for improvement and implementing necessary changes.  

Develop and maintain strong relationships with stakeholders to ensure alignment of IT services with business requirements.  

Collaborate with other departments to ensure seamless integration of IT services across the organization. 

Consulting with IT senior leaders and other business leaders to identify improvement opportunities  

Creating reports for internal teams, external clients and/or stakeholders  

Collaborating with team members to collect and analyze data  

Structuring large data sets to find usable information  

Processing information with a team of analysts and other associates  

Crafting presentations and reports based on recommendations and findings  

Ensure alignment between IT practices and business objectives  

Stay current on industry trends, regulatory requirements, and emerging best practices in IT operations and governance