Who is Nexxen?

Flexible advertising, unified by data. Nexxen empowers advertisers, agencies, publishers and broadcasters around the world to utilize data and advanced TV in the ways that are most meaningful to them. Our flexible and unified technology stack comprises a demand-side platform (“DSP”) and supply-side platform (“SSP”), with the Nexxen Data Platform at its core. With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions.

Why join the Nexxen team?

With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions. Employees hustle, commit and dedicate themselves to pillars that make up the Nexxen Way – the 3Cs - Customer Centric, Curious Mindset, Collaborative with No Ego.

Job Summary:

The Client Success Manager owns the client-facing relationship, post-sale. They will deliver superior client service through premium campaign management, relationship development, account retention & upsell activities. In addition to regular and proactive client communication, Client Success Managers interact across Nexxen's internal departments as well as the partner landscape on behalf of their clients. The Client Success Manager maximizes client retention, consults on new offerings and solutions, and generates upsell revenue by delivering best-in-class reporting, insights, and results.

Duties/Responsibilities:

· Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth

· Diagnosing client needs and then implementing strategies to help drive revenue for Nexxen

· Work as liaison between client and internal departments to coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues

· Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization and delivery of performance reporting

· Utilize Salesforce and update subsequent internal systems to ensure all campaign information is updated and accurate

· Deep understanding of Nexxen's entire product offering and best practices for campaign effectiveness and cross-selling

· Onboarding new clients inclusive of platform demos, training and ongoing education of Nexxen's offerings

· Proactively using data, trends, market insights, and logic to develop tailored campaign recommendations and upsell opportunities for continued success

· Tasked with supporting regional growth goal QoQ and being primary point of contact for the customer on day-to-day account needs

· Performs work directly under the supervision of the Manager of Client Services

· Work closely with other Account Managers on the team to provide support and collaboration

· Embodies company values and plays an important role in building team culture

Desired Characteristics/skills/Experience:

· 1-3 years in digital media or account management

· Self-motivated to dig in to learn about products, technology, customers, and competitors

· Process oriented with a strict attention to detail

· Strong organizational, analytical, and project management skills

· Outstanding computer skills including knowledge of brand verification partners, Salesforce, brand safety partners and ad servers

· Able to contribute to a team while working with other departments and logically prioritizing various requests and responsibilities

· Proven verbal and written communication skills in a consultative, client-facing environment

· PowerPoint and Excel skills, including pivot tables, chart marking, and manipulation of large data sets.

· BA/BS, or graduate degree preferred with a strong academic record

 

#LI-KH1

#LI-HYBRID