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PROJECT NAME: Westrock
POSITION TITLE: Order to Cash Ops Specialist
WORK SETUP: Hybrid

Responsibilities:
• Reports to OTC Service Delivery Manager
• Manage a team of Sr analysts, analysts, associates and new associates in Order-To-Cash tower.
• Establish team objectives in line with Order to Cash department goals.
• Drive Quality, and Continuous Improvement activities in Order-To-Cash tower
• Review team workload and adjust resources to provide accurate and timely support processing including, but not limited to Cash Application, Collections, Billing, Credit Management and Customer Master
• Monitor timely implementation of the objectives by agreed Service Level Agreement (SLA)
• Lead team meetings related to service delivery on regular basis
• Provide coaching and mentoring to subordinates
• Prepare a Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, and monitors program for a defined period.
• Ability to prepare and make presentations to Sr Leaders and stakeholders

OTHERS
Project Shift Schedule: Night Shift
Project Rest Day: Weekends
Project/Team Location: Gateway Tower 2

SKILL AND QUALIFICATIONS • Must have 5+ years work experience of Collection, Invoice Processing and Billing, Payments/Cash Application within a BPO or Shared Services industry • Minimum experience – 2-3 years Supervisor experience related to Order to Cash or equivalent fields. • Preferred experience with Order to Cash Processes • Proficient in Microsoft Office Suite and SAP • Graduate of finance-related or business course

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

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