Job Description:

Likewize is searching for a Senior Manager, Delivery, to join our team at our Canada office in Toronto, ON.
 

In this role, you will be responsible for leading new and existing client implementations in the Americas. You will execute best-in-class client program deliveries, including close collaboration with supporting departments to deliver an exceptional client experience for new and existing programs. This position offers you the opportunity to play a key role in our growth and transformation globally.
 

This individual will execute best-in-class client deliveries for go-forward platforms for the following consumer-based lines of business at Likewize:

• Device Protection, primarily mobile phones, tablets, and wearables

• Extended Warranty for electronics, gadgets, and appliances

• Trade-In for mobile phones, tablets, wearables, electronics, and gadgets

• Affordability for devices, electronics, and gadgets, including upgrades for mobile phones

• Premium Technical Support for devices, electronics, and gadgets

• Repair Services for consumer electronics

Your day-to-day responsibilities include but are not limited to:

• Execute assigned continuous improvement activities that improve processes, increase efficiency, and optimize budget utilization.

• Develop, grow, and maintain relationships with key client partners.

• Manage KPIs for assigned clients, ensuring performance aligns to and meets/exceeds client expectations, including scope, budget, and timeline.

• Lead internal and client project teams through the delivery of new and existing programs, across all key functional areas. Key activities within this function include project planning & management, scope definition & change management, budget management, steering committee preparation & facilitation, risk/issue identification & mitigation/resolution, and project cadence management & communications.

• New & existing client delivery leadership for internal & external teams.

• Execution of the launch-specific controls for delivery.

If you are who we are looking for, you will have the following education, skills, and/or experience:

• Bachelor's degree required; PMI certification preferred.

• 8+ years of relevant experience in Program/Project/Client Delivery in high-tech electronics, wireless/telecommunications, or extended warranty/insurance industries.

• Strong industry knowledge, including trends and innovations in mobile devices and insurance programs.

• Extensive experience with Outlook, PowerPoint, MS Project/SmartSheet (or other project planning software).

• Ability to travel up to 25% as required.

• Demonstrated experience in:

  • Recommending policies and procedures.

  • Initiating and executing multiple complex projects simultaneously.

  • Delegating complex tasks across multiple recipients.

  • Delivering communications internally to an executive audience.

  • External vendor and client management – Advanced.

  • Risk & issue management with a data-driven approach.