Core Responsibilities 

• Provides onboarding support including developing introductory materials to billing and payment systems. 
• Acts as a billing representative for Comcast. 
• Manages a weekly/monthly/quarterly summary billing report containing, but not limited to, open disputes, credits, back-dated charges, audit findings, and customer support resolution statistics. 
• Prepares weekly/monthly/quarterly account review presentations for both internal and external stakeholders.  
• Experienced in working with large data sets in Excel, pulled from multiple source systems and spreadsheets.
• Completes monthly billing comparison review between internal systems to ensure the customer receives a clean invoice, free of billing errors. 
• Audit/ownership of accuracy and timeliness of Comcast Business Customer invoicing, including Customer facing questions, issues and unique invoice/credit requirements. (ECAS) 
• Submits all credit requests relating to billing errors.  
• Acts as a direct contact to resolve basic billing questions, offer payment options and invoice walkthroughs, as well as specific charge related questions. 
• Acts as the mediator for all billing dispute resolutions including receipt of dispute, validation research, credit/change submission, and root cause analysis.  
• Perform general root cause analysis for internal process gaps related to billing.  
• Complete proactive audits across all source systems, billing systems and contracts to ensure invoice accuracy month over month (ECAS)
• Activate billing for sites that have not been start dated properly within 90 days of installation. (ECAS)
• Serve as Customer invoice advocate – introduce and answer questions about invoices, billing platforms, etc. (ECAS)
• Process change of ownerships for franchised accounts (ECAS)