Your role and responsibilities

In this role, you will have the opportunity to developing and deploying global customer operations strategy and processes. Each day, you will implement global processes, best practices, and solutions within a global/regional/local Sales unit to meet and exceed customers’ expectations. You will also showcase your expertise by being accountable for end of line metrics and proactively leading, developing, and coaching the Customer Operations team.

The work model for the role is: #L-Hybrid

This role is contributing to the Electrification Business Area in Latin America. Main stakeholders are Sales, Supply Chain, Logistics, Finance, and Regional Customer Operations teams.

You will be mainly accountable for:

• Focusing on the delivery performance, time to book lead time, customer cases closing lead time, percentage of digital vs. manual orders, one order-one delivery, percentage of clean orders, and Net Promoter Score.
• Ensuring the deployment of order entry and management processes: customers master data and pricing management, orders acknowledgment, orders changes, delivery notes generation, credit limit administration, and implementation of best practices.
• Implementing pre-order booking routine control checks, identifies and classifying the root causes for pre-order bookings, and taking preventive actions.
• Leading the local implementation of the customer’s cases management program.

Our team dynamics
You will join a dynamic, collaborative, and high-performing team, where you will be able to thrive, contribute to operational excellence, and drive continuous improvements in customer experience across the region.