Job Description:

CBE Companies, a global provider of contact center services, has an immediate need for a SCCM Administrator and we would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the “Best-of-the-Best” to join our winning team and support both recent and future growth! Why would CBE be a good fit for you?

With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years—and we’re still going strong because we offer employees:

• Competitive starting wage!

• Excellent benefits package; medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks!

• Ongoing training & support!

• Career culture with many opportunities for advancement!

Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to “doing the right thing”; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, innovation, results, and FUN!

Invest in your future with a company that will invest in YOU!

The SCCM Administrator will provide outstanding customer service as part of the first response technical support team for users of CBE systems participating in relevant Tier 2 support. This position will work with Operational and Support departments to understand current application challenges, research methods to improve their experience and determining best possible solutions for their use. The SCCM Administrator will ensure all software in the CBE environment is up to date and effectively meeting the needs of the business and compliance standards. This position will assist with prioritizing and organizing support requests, and escalate issues to Tier 3 support as required to facilitate timely resolution to issues.

Job Details:

• Remote Opportunity!

• Possess excellent critical thinking and technical troubleshooting skills.

• Possess excellent verbal and written communication and attention to detail. 

• Displays a positive, professional character in the work environment.

• Performs break-fix root cause analysis and resolution.

• Must be able to manage change effectively and productively in a fast-paced environment.

• Provide Tier 2 technical support to troubleshoot and resolve desktop & hardware related issues. 

• Responsible for software set up, installation, and maintenance including building, deploying, and inventorying. 

• Responsible for maintaining accurate hardware and software inventory records. 

• Responsible for ensuring Standard Operation Procedures (SOP) and documentation related to the User Device Team is accurate and current.

• Participates in a 24/7 on call rotation to provide Tier 2 technical support. 

• Participate in other teams, projects and task forces as may be required for the successful operation of Information Technology (IT).

• Ability to write clearly and express technical problems and solutions so that the average end user can understand them while at the same time communicate at a technical level with knowledge and understanding so escalated problems are clearly defined.

• Excellent listening skills.

• Excellent phone skills and etiquette.

• Knowledge of a variety of hardware platforms and Operating Systems (OS)/software applications including but not limited to Microsoft OS and Office applications.

• Adhere to all company security policies. 

• The Company reserves the right to change or assign other duties to this position as appropriate.

• Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities.

Job Requirements:

• Bachelor’s degree (B.A./B.S.) or equivalent from four-year college or technical school in Computer Science, Management Information Systems (MIS), or Computer Information Systems (CIS) required.

• 2 to 3 years SCCM Administration or related experience and/or training; or equivalent combination of education and experience required.

• Must be able to obtain government clearance after hire. US Citizenship is required by the US government in order to obtain government clearance.

• Experience providing customer focused user support required. 

• Industry standard certifications (CompTIA Network+, Security+, Server+, Sharepoint, etc.) required

• Experience with Microsoft Endpoint Manager (SCCM/InTune), VMware VDI Technology (vSphere, Horizon, ESXi, etc.) and other Microsoft administrative systems (Active Directory, Azure AD, etc.) required

• Experience with all forms of patch management required

The pay range for this position is $55,000-$70,000/year. An individual's actual compensation will depend on the individual's qualifications and experience.

CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state, and local laws. 

Background check and drug testing required.

CBE Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.