Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Vice President, Traveler & Partner Service Platform (TPSP) Partner Operations

Expedia Group powers travel for everyone, everywhere through a global technology platform, multiple consumer brands, and a growing B2B offering. ​ Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections.

In this role, you will help lead Expedia Group’s partner support operations globally across all operational elements of their journey. Providing scalable, cost-effective service, while maintaining and improving desired traveler/partner experience.

What you’ll do:

• Directly lead internal operational teams based in multiple global locations (~700 EG associates)
• Lead, inspire, and engage the global based vendor footprint (~1,500 external vendor agents)
• Act as a key point of contact for operational activities contact center vendor partners.
• Implement, and execute focused partner service strategy set by the travel leadership team.
• Primary contact for internal hotel market management teams and vacation rental partner success teams; partnering on effectively managing successful account relationships; primary communicator across the organization servicing performance and opportunities.
• Influence self-service strategy and efficient services with focus on reduction of partner effort through service channels
• Delivery of quality support to partners across all existing and future channels (phone, chat, email)
• Lead a dedicated Partner Continuous Improvement Team to achieve aligned initiatives and KPI objectives
• Participate as core member of the Operations leadership team

Who you are:

• Expert understanding of operational structures and functions essential to manage operations globally
• Ensures the greater business vision is understood by the team, defines its interpretation and can translate into functional goals
• A key influencer of stakeholder groups to ensure team are fully supported for their operational work
• Explicitly builds systems that encourage talent to grow in the organization
• Experience leading large contact center vendor agent populations
• Previous experience leading in travel operations preferred

 

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.