FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

The Head of Publisher Account Management will lead FreeWheel’s U.S. Publisher Account Management organization. This leader will play a critical role in driving client success, operational excellence, and revenue growth for FreeWheel’s premium publisher partners. As the senior leader for Account Management, you will shape strategy, mentor talent, and serve as a primary cross-functional connector across Sales, Product, Operations, Finance, and Engineering to deliver exceptional value to clients.

This position requires a seasoned leader who combines operational excellence with strategic vision. The successful candidate will be expected to step in immediately, articulate a clear direction, and set a high standard for performance and leadership across the organization. They must be confident and decisive in navigating complex team dynamics, while fostering alignment and momentum. This is a high-growth opportunity—ideal for someone who leads with clarity, and purpose, and who can elevate both people and processes to accelerate progress and drive meaningful impact.

This position is not eligible for visa sponsorship. Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.

The position is in office 4 days per week (1 day virtual) in the Manhattan office.

Job Description

Core Responsibilities

• Lead, mentor, and inspire a large team of account managers, fostering a culture of excellence, accountability, and innovation.

• Build and execute a vision for scaling account management capabilities in line with business objectives and market evolution.

• Invest in talent development, succession planning, and career growth for team members.

• Serve as an executive-level stakeholder for FreeWheel’s premium publisher clients, ensuring satisfaction, retention, and revenue growth.

• Partner with account managers to resolve complex issues, build trust, and deepen strategic engagement with clients.

• Represent the U.S. Supply organization in key cross-functional initiatives with Sales, Product, Engineering, Operations, and Marketing.

• Act as a voice of the publisher in internal forums, influencing product roadmaps and operational strategies.

• Collaborate with internal teams to leverage data, technology, and insights to deliver measurable performance improvements for publishers.

• Oversee operational aspects of the Account Management function, ensuring efficient processes and accurate forecasting.

• Drive continuous improvement initiatives to enhance team productivity, client experience, and business outcomes.

• Partner closely with Sales leadership to support upsell and renewal strategies, ensuring seamless lifecycle management of key accounts.

• Maintain deep knowledge of programmatic advertising, particularly in the premium video and CTV space, to guide strategic decision-making.

• Stay ahead of industry trends and emerging technologies, ensuring FreeWheel remains at the forefront of innovation.

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Qualifications

·       10+ years of experience in digital advertising, ad tech, or media, with a strong focus on account management, client success, or publisher services.

·       5+ years in a senior leadership role managing large teams and multiple layers of management.

·       Proven ability to lead in a highly cross-functional, matrixed organization.

·       Deep understanding of programmatic advertising, premium video, and CTV ecosystems.

·       Strong analytical skills and experience using data to inform strategy and optimize performance.

·       Exceptional communication, negotiation, and relationship-building skills at the executive level.

·       Ability to thrive in a fast-paced, evolving environment while maintaining a strategic perspective.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Account Management, Advertising Industry, Continuous Improvement, People Management

Compensation

Primary Location Pay Range: $170,389.41 - $255,584.12

Targeted Commission: $81,429.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.