ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Senior Vice President, Chief Information Digital Officer (CIDO)

REPORTS TO POSITION:         Executive Vice President, Chief Operating Officer

DEPARTMENT:                         Administration

DATE LAST REVIEWED:          May 2025

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The Administrative department is responsible for development and deployment of strategic vision, programs, and initiatives to deliver and transform the healthcare services provided by St. Charles Health System, Inc. (SCHS).

POSITION OVERVIEW: The Senior Vice President, Chief Information Digital Officer (CIDO) drives all aspects of information systems and technology for St. Charles Health System and for Epic Connect Partners, providing leadership, vision, and organizational direction. The CIDO administers and coordinates planning and implementation of information systems to meet administrative, operations and regulatory requirements as well as to enable achievement of the system's vision and strategic goals which include the coordination of technology infrastructure, enterprise application and global voice and data throughout the system. This position leads high-profile strategic transformational initiatives that will directly impact the success of the business.

This position directly manages caregivers in Information Technology and Information Security departments.

ESSENTIAL FUNCTIONS AND DUTIES:

Develops strategic plans that support an integrated, progressive technology environment for the health system to best meet current and future needs.

Seeks opportunities for digital innovation within the organization where appropriate. Tracks and evaluates emerging technologies. Stays current and knowledgeable regarding advances with technology in the industry, including maintaining an expert understanding of national initiatives.

Determines the health system’s long-term information system and technology requirements and develops hardware/software solutions to accomplish business objectives and support system goals.

Implements best practices for technology services development with a strong customer-service orientation, including program management, proven infrastructure methodologies, systems integrations, quality assurance and operational support.

Implements company policy, methodologies, procedures, and practices relative to IT and systems to ensure security and privacy policy compliance.

In partnership with other clinical and operational leaders, engages physicians, nurses, and all clinicians in the effective use of technology to improve outcomes, reduce errors and provide a positive care environment for patients and staff.

Actively participates in both strategic planning and operational activities to manage IT strategic investments, and to effectively set and balance technology priorities and efficient IT operations across the organization.

Develops and utilizes metrics to drive IT performance; lead the IT team as a data-driven department and be transparent with the organization in sharing team metrics. Benchmarks the industry to stay current with trends regarding information technology and its use inside and outside healthcare.

Completes and monitors IT systems and technology budgets and business plans. Reviews monthly financial reports to ensure that IT implementation projects are appropriately planned and completed for the health system and Epic Connect partners.

Builds and promotes collaboration and transparency across the company over decisions on alignment of IT resources and strategic direction, including prioritization and timing of IT-related initiatives.

Manages IT vendors and contractors to ensure compliance with contractual obligations and achievement of desired/contracted goals and objectives.

Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high- performance team that meets organizational and department goals.

Fosters an environment that promotes professional growth and staff development through effective leadership and education.

Intentionally leads with a focus on advancing diversity, equity, inclusion and belonging practices.

Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean concepts and tools.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Supports the vision, mission, and values of the organization in all respects.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

EDUCATION:

Required: Bachelor's degree in related field.     

Preferred: Master's degree in Administration, Business Administration, Information Technology, or related field.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Ability to travel to business functions/trainings/meetings and all SCHS worksites.                    

Preferred: N/A 

EXPERIENCE:

Required: Minimum ten (10) years of information technology experience or comparable education and experience leading IT strategic initiatives with at least five (5) years of leadership experience, preferably within a healthcare provider organization. Current knowledge in use and trends of technology in healthcare.

Preferred: Experience with Lean concepts.       

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Leadership Skills and Competencies

Strategic – strategic and visionary thinker; forward thinking; a creative leader with executive presence.

Strong and effective communicator – visible, present, and engaged; superior verbal and written communication skills; strong executive presentation skills; good listener; capable of interacting effectively at all levels of the organization and with multiple stakeholders, including physicians, Board members, leadership, and staff.

Change management – demonstrate support for innovation and for organizational changes needed to improve effectiveness; able to help others to successfully manage organizational change.

Proactive – decisive; able to evaluate the best course of action and make decisions at the appropriate speed.

Collaborative – a consensus-driven leader who works through influence and involving the right stakeholders to effect change.

Team builder – mentor; exceptional ability to lead, facilitate, coach, and manage; proven ability to support and encourage individuals and teams so that they have the desire to present their best work.

Analytical thinker – data-oriented; a problem solver; able to analyze, investigate and interpret data, issues, and situations by using a logical, systematic, and sequential approach.

Ethical management – possesses the highest degree of personal and professional integrity; works ethically, according to professional and organizational values; mission-driven.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing, or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%):  Stooping/kneeling/crouching, lifting, carrying, pushing, or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%):  Climbing ladder/stepstool, lifting/carrying/pushing, or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%):  Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

Yes

Job Family:

VICE PRESIDENT SENIOR

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time:

8:00am to 5:00pm