Posted:
12/2/2024, 2:26:53 AM
Location(s):
Virginia, United States ⋅ Chantilly, Virginia, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security
The Service Integration and Management (SIAM) Continuous Improvement Specialist is responsible for identifying, developing, and implementing process improvements across the program. This role is critical for fostering a culture of continuous enhancement that drives operational excellence and ITSM best practices within the organization.
Responsibilities:
• Act as a key contributor who works well independently, delivers high-quality work, and adapts to new challenges
• Conduct evaluations and assessments leading to recommendations for process improvements, optimization, and development efforts for IT processes
• Develop and refine key performance indicators (KPIs) to measure internal IT Service Management performance
• Capture feedback from stakeholders on process effectiveness and develop roadmaps for improvements
• Work with tool providers to implement data elements supporting improvement objectives
• Develop briefings, metrics, and perform trend analyses for presentation at various forums
• Facilitate technical exchange meetings (TEMs) and other requirement-gathering work sessions
• Support measurement and reporting for weekly and monthly meetings
• Implement corrective actions based on customer feedback to prevent recurring issues
• Provide input for technology requirements relating to continuous process improvement
• Conduct comprehensive reviews of all operating agreements
• Lead POC for the contract Control Objectives for Information and Related Technologies (COBIT) efforts
• Attend meetings and forums to identify continuous improvement opportunities
Required Qualifications:
• TS/SCI with Poly Required
• Bachelor's Degree or 5 years of related work experience
• In-depth knowledge of ITSM processes and Service Management workflows
• Intimate knowledge of the customer environment and internal processes
• Strong project management and scheduling skills
• Excellent analytical and reporting capabilities
• Superior written and verbal communication skills
• Ability to facilitate recurring technical/non-technical meetings and working groups
• Strategic thinking and analytic skills
• Capability to clearly document, explain, and present to technical and non-technical audiences
• Strong self-management skills
Desired Qualifications:
• ITIL certification and training
• Experience with ServiceNow
• Proficiency in creating interactive dashboards
• COBIT knowledge and experience
• Experience in multi-provider ITSM environments
allspark
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$78,700 - $165,300Website: https://caci.com/
Headquarter Location: Arlington, Virginia, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Industries: Software