Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Application Lifecycle Management (ALM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Minimum 15 years of fulltime education

Role and Responsibility: A :Activity Handling projects/ change requests/ enhancements - analysis, designing, Customising and documentation of the changes for the supported system. B :Resolving and/or supporting in solving incidents/service requests and problems and technical issues C :Technical support in development of Proof of Concepts and Prototyping. D :Proactive identification and communication of technical issues requiring further investigation and analysis by the respective support teams E :Continuous improvement of the system and processes Execute the functional activities related to SAP Solution manager system SPS upgrade including but not limited to : F:Planning, Solman Setup Screening, Bug fixes, minor enhancements, Formal testing, change management, this would G: be run in all systems in landscape including sandboxes H :Active contribution to development of the knowledge base I :Escalation points for all technical issues Technical Skills: A :Go-live support, hyper care and handover. B :Adhering to timelines and KPIs defined as part of the agreement. C :Preparing and continuously updating user training documentation, how to guides, handbooks and other relevant materials to support end user enablement D:Execute screenings, dry run tests, Formal tests on ALM related enhancements and bug fixes E:Document test results as per Roche standards F: Perform extensive screening, detailed testing for SolMan Upgrades (yearly) Additional Information: - The candidate should have a minimum of 3 years of experience in Application Lifecycle Management (ALM). - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.

Minimum 15 years of fulltime education

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