Key Account Manager - Operator

Posted:
5/6/2025, 12:12:09 PM

Location(s):
Kuala Lumpur, Malaysia ⋅ Kuala Lumpur, Kuala Lumpur, Malaysia

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Business & Strategy ⋅ Sales & Account Management

Position Summary

1. Maximize the revenue and profit by planning and executing the sales strategy and plan optimized for the selected channel account based on the regional business strategy.
2. Build a foundation for maximizing sales revenue and profit based on the trust and teamwork with the channel accounts.

Role and Responsibilities

  • Managing Operator Channel Account. Responsible for sales revenue, budget management and overall profitability

  • Develop strong understanding and strategic focus of the Operator account. Build strong relationship from C-level to manager level and drive mid/long term strategic partnership through win-win initiatives

  • Responsible for JBP process and development of full year strategic plan with partner. Establish joint scorecard to monitor progress

  • Collaborate with internal cross functional team in product, marketing and retail in execution of new product launches and marketing initiatives

  • Fulfilling the daily operations. Sales Generation, Client Servicing and relationship management of said accounts.

  • Product Ranging and Launch. To Drive Full ranging with the said operators. (Retail and Enterprise) and successfully launch rollout.

  • Sales Call Cycle. Weekly meeting to discuss on campaign planning. Sell in and Sell out Forecast, competitor’s analysis and roadmap progress to maximize sales opportunity.

  • Documentation. Processing all client related documentation

  • Quarterly strategy meeting planning and facilitation with HOD of Operators. Consensus management for operator channel with other KAMs.

  • Joint Business Plan (JBP) custody and management to follow up on execution and track progress/result.

  • Price Analysis custody with inputs from KAMs/PMs with review and recommendation

#LI-SME #LI-MidSenior

Skills and Qualifications

  • Candidates must possess at least a degree in relevant field, MBA added advantage.

  • Key Account Management Experience (Min 5 years), managing Operators (Maxis, Celcomdigi, Umobile etc)

  • Strong presentation and negotiation skill

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