Position Summary
The Process Analyst Intern for Technical Services will support the evaluation, documentation, and improvement of operational workflows. This role is ideal for a student or early‑career candidate interested in process improvement, analytics, operations management, or technical service environments. Working under the guidance of Technical Services leadership, the intern will assist with data analysis, process mapping, and continuous improvement initiatives that help enhance productivity and operational consistency.
 
Over the course of our 12-week internship experience you will have the opportunity to:  

• Work directly with a mentor in your field of study while finding solutions to real world problems 
• Experience our products up close by working with one of our Technical Services teams 
• Interact directly with our company leaders  
• Build a lasting professional network through social events and engaging activities 
• Gain the skills and knowledge to become a future leader in the medical technology industry   

Let's Talk About Responsibilities: 

As a Process Analyst Intern, you will work directly with talented individuals of all levels.  With guidance from a departmental leader, you will work on process improvement. 

The right candidate for our internship will be expected to know commonly used concepts, practices, and procedures within the continuous improvement process and rely on mentorship, instructions, and pre-established guidelines to perform the job's functions.   

Process Support & Documentation

• Assist in reviewing and documenting existing Technical Services processes and standard operating procedures (SOPs).
• Support the creation of process maps, workflow diagrams, and training materials.
• Participate in job‑shadowing sessions with technicians and Team Leads to learn how operations function day‑to‑day.

Data Collection & Analysis

• Gather and organize operational data such as productivity metrics, turnaround times, or workflow delays.
• Support the creation of simple reports, charts, and summaries to help leadership identify trends or improvement opportunities.
• Help maintain process trackers or dashboards used by the Technical Services team.

Continuous Improvement Activities

• Assist with small process‑improvement initiatives and contribute ideas during team brainstorming or Kaizen‑style sessions.
• Conduct basic root‑cause analysis to help identify bottlenecks or recurring issues.
• Support implementation of workflow improvements under supervision.

Operational & Cross‑Functional Exposure

• Partner with technicians, supervisors, and analysts to understand key operational challenges.
• Collaborate with teams such as Supply Chain, Quality, or Engineering when projects involve cross‑department interaction.
• Support documentation needs for new tools, systems, or process changes.

This is preferred to be a hybrid role located at our ResMed headquarters in Lithia Springs, GA. Candidates will be asked to be available to participate in on-site/remote team meetings. 

Employer will not sponsor applicants for employment visa status. 

Basic Qualifications (Required Skill/Experience): 

• Ability to work full-time for 12 weeks during Summer 2025; program dates are May 18th – August 7th, 2026, OR June 15th – September 4th, 2026
• Academic studies that will lead to a Bachelor's or Master's Degree in Engineering, Operations Management, Data Analytics or any related field 

Preferred Qualifications (Desired Skills/Experience): 

• Excellent critical thinking and problem-solving skills. 
• Strong experiences as demonstrated through projects, research or data analytics internships 
• Great interpersonal relations, team cooperation and communication skills. 
• Exceptional organizational and collaboration skills as demonstrated through leadership positions on teams and/or in student or civic organizations 

• Exceptional communication skills and interest and enthusiasm related to medical technology industry and a career with ResMed 
• Familiarity with process mapping tools (Visio, Lucid chart, Miro) is a plus.
• Exposure to Lean, Six Sigma, or continuous improvement concepts (coursework or online training acceptable).
• Interest in technical service environments, manufacturing, or medical devices.

Pay Range:

Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. All Interns will be hired through our staffing provider partner and will not be a direct employee of ResMed, your Recruiter will provide more details.

Individual pay decisions will be made by our staffing provider partner and are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Pay Range for this position: $23.25 - $42.75/hour, depending on experience & job classification

Equal Opportunity Employer

ResMed is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.