The Favor Support team is a key part of the overall Favor experience. When things don’t go according to plan, we step in and ensure our Customers, Runners and Merchants receive a personalized, fast and easy path to resolution across multiple channels (phone, chat, email, social).
As a Manager, Workforce Management (WFM) at Favor, you will play a strategic and hands-on role in driving workforce planning for our Support organization. This position is critical to ensuring we meet customer and runner contact demand through accurate forecasting, headcount planning and effective scheduling with continuous optimization of staffing strategies. You’ll partner with leadership across departments to provide data-backed insights, shape planning processes, and support scalable operations that align with our business goals. You will report directly to the Senior Manager of Support Operations.