Job Summary:

JOB DESCRIPTION – Fulfillment Manager

Location: On Site - Austin, TX

Division: Ticketmaster NA - Front Gate Tickets

Line Manager: Director, Fulfillment

Contract Terms: Permanent, Full Time

The Team

Front Gate Tickets is North America's leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans! Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster's festival arm. We are based in Austin, TX. 

The Job

The Fulfillment Manager is responsible for coordinating and managing part-time and temporary staffing to ensure that the needs are met for daily operations. The role manages scheduling and is the primary contact for contingent staff, maintains relationships with external staffing agencies, conducts employee reviews, and addresses performance and behavioral issues as needed.

What You Will Be Doing

• Create, maintain, and adjust staffing schedules to meet operational demands
• Serve as the main point of contact for part-time and temporary staff regarding schedules, assignments, and general inquiries
• Coordinate with staffing agencies to request, confirm, and manage temporary staff coverage
• Communicate staffing needs, changes, and expectations clearly to all stakeholders
• Monitor attendance, availability, and coverage gaps, and resolve scheduling conflicts promptly
• Communicate expectations, policies, and workplace standards clearly to staff
• Maintain accurate staffing, performance, and disciplinary records
• Ensure compliance with company policies and applicable labor regulations
• Collaborate with internal teams to anticipate staffing needs and plan accordingly
• Address behavioral issues and performance concerns through coaching, corrective action, and documentation in accordance with company policy
• Conduct regular employee reviews for part-time staff, providing feedback on performance, attendance, and conduct
• Execute other projects and daily duties as assigned

What You Need To Know (or Technical Skills)

• Bachelor’s Degree preferred
• 2 or more years’ experience on a fulfillment team
• Forklift certification a plus
• Excellent communication skills, including presentation, written and listening
• Proficiency in Microsoft Office Tools
• Experience with Workday preferred
• Business level fluency in English, both oral and written; Bilingual in Spanish a plus
• Able to lift and carry up to 50 pounds unassisted

You (Behavioral Skills)

• Basic knowledge of the viral nature of the live event industry and experience with the live event lifecycle
• Leadership skills and experience in team management
• Able to manage multiple projects simultaneously
• Able to work in team environment
• Comfort and experience interfacing with various levels of staff and management
• Extremely well organized and works efficiently
• Strong attention to detail
• Able to handle pressure and challenging situations
• Able to work in conditions that are not climate controlled
• Able to work flexible hours, including evenings and weekends for extended periods of time
• Experience coaching employees, including having difficult conversations

BENEFITS & PERKS

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.