Scope
A Cloud Operations MIS Report Analyst is a data specialist dedicated to gathering, processing, and analyzing information from a company's cloud operations. The analyst transforms this data into actionable reports and dashboards, providing management with vital insights. These reports enable decision-makers to evaluate the performance, cost efficiency, and overall health of their cloud infrastructure.

What you’ll do:

· Strong analytical and problem-solving abilities.

· Excellent communication and collaboration skills.

· In-depth knowledge of cloud computing platforms and services

· Analyse reported incidents and problems for applications and infrastructure components, assessing patterns, making recommendations and implementing monitoring solutions.

· Data Network Management Systems monitoring, management and reporting

· Provide daily status reports and ticket updates

· Level 1 and 2 support analysis, resolution, and escalation of contact center incidents

What we are looking for:

· Previous experience in a customer support role

· Track your own work on a daily basis and compare to banchmarks

· Strong phone and verbal communication skills

· Excellent listener

· Adaptable to different personality types

· Familiarity with CRM technology

· Customer focus

· Ability to multi-task

· Set priorities

· Excellent time management skills

· Degree

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.