Job Description 

• Provide effective technical consultative service to customers before, during and after routine surgical cases 

• Consistently drive customer and patient satisfaction 

• Apply product proficiency by ensuring customers comprehend technical specifications and on-label use of products 

• Provide inventory management and invoicing to customers and branch operations 

Duties & Responsibilities  

• Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; respond to customer queries and requests. 

• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.   

• Attend and support routine primary surgical procedures. 

• Confidently identify and troubleshoot product-related problems and/or issues related to a customer’s application of a product. 

• Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.  

• Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures. 

• Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner. 

• Under the direction of a manager, Sales Rep or Senior Orthopaedic Specialist, provide limited product training to colleagues and/or customers in both one-on-one and in-service settings. 

• Help drive sales initiatives by assisting with technology upgrades. 

• Interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application. 

• Successfully complete initial training/certification program for Orthopaedic Specialists and demonstrate proficiency in products routinely used in specific customer accounts. 

• Maintain product/instrumentation knowledge and professional skills through internal training, external seminars and other available means. 

Requirements 

• High School diploma.  Prefer Associate’s Degree or Bachelor’s Degree in a technical field of study. 

• Prefer 2+ years as hospital and/or military surgical technician, nurse or other directly relevant position 

• Demonstrated problem solving, communication and teamwork skills, including the ability to drive clear verbal messages regarding technical subjects 

• Demonstrated ability to manage complex processes with high detail orientation 

• Demonstrated ability to provide accurate, timely and effective customer service