Remote Position - USA

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities.  Our values: Stay Curious, Own It, Be Open, Create Possibilities

Position Summary

The Senior Systems Design Consultant (SDC) works as part of the IT team responsible for the configuration and administration tasks associated with telephone systems built with Cisco IP Telephony technology.  The SDC will consult with dealership personnel to determine all appropriate application and configuration settings and load those settings according to CDK pre-defined standards.  This position does not carry any direct reports.

Responsibilities

• Call flow design

• Dial plan configuration

• Cisco Unified Communications Manager configuration

• Cisco Unity Connection voice mail configuration

• Cisco Unified Contact Center eXpress (UCCX) configuration

• Cisco WebEx Calling configuration

• CDK Call Pops, Call Recording and Call Intelligence configuration

• Cisco Automated Attendant configuration

• Produce comprehensive system documentation for support use

• Provide comprehensive end-user training

Qualifications

• Minimum of 7 years experience in the telephony field as an installer or support engineer is preferred.

• Experience with Cisco IP Telephony systems such as CUCM and Cisco WebEx Calling a plus. 

• Excellent verbal and written communications skills are required, as is a highly charismatic personality and a strong customer focus. 

• Experience with Microsoft Word, Visio and Excel is essential.

• 7 - 10 years experience in the telephony field, with focus on the Cisco Unified Communications Manager Platform .

• Working knowledge of networking (TCP/IP, Routing Protocols, VPNs, Routers, Switches).

• QoS implementation.

• Thorough understanding of dial planning, call flows, hunt groups, and voice messaging Experience working with various telco providers.

• Expert knowledge of Cisco Unified Communications Manager, Unity Connection, and UCCX applications.

• Knowledge and experience designing and configuring Cisco WebEx Calling phone systems.

• Familiar with common training processes and practices.

• Working knowledge of Microsoft Word, Excel, and Visio

General Skills:

• The associate must have excellent communications skills. They must be able to talk intelligibly with senior technical and business staff as well as manufacturers and telco vendors.

• They must be capable of dealing with associates within the CDK Global organization at all levels.

• ​Excellent verbal and written communication skills.

• Strong analytical, organization, negotiation, and problem solving skills.

• Ability to be self-directed, highly motivated, and be able to set priorities with minimal supervision. 

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

• Must be able to present technical solutions to customers and business partners.

• Ability to express technical concepts to both technical and non-technical audiences.

• Must be able to handle multiple projects simultaneously and adapt to shifting priorities.

• Possess leadership abilities and be able to work as a team leader or team member.

• Ability to effectively handle critical client support situations and work with the Sr. Technical resources at CDK Global and our vendors to troubleshoot the most difficult technical problems.

• Demonstrate time management and completion of tasks to a definite deadline.

Preferred Qualifications

• A degree in a technical discipline, preferably Computer Science is preferred, but is not mandatory. An equivalent combination of education and experience will also be considered.

• CCNA Voice / CCNP Voice / CCVP or MCSE Certification is desired.

• Cisco IP Telephony Certification is desired.

This position description outlines the general nature and level of the work performed.  It is not a comprehensive list of all duties required of the associate. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Salary Range:$76,000 - 100,000

*Non-discrimination clause

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.