Senior Specialist, Agent Compliance– Pune

Are you passionate about preventing money laundering and other criminal activities? Are you interested in being part of a cutting-edge compliance team? Join Western Union as a Senior Specialist, Agent Compliance

Western Union powers your pursuit.

Provides support to Western Union and its affiliates to build programs that comply with anti-money laundering, anti-terrorist financing, and anti-fraud laws, as they apply to money services businesses. Works closely with leadership in decision making and problem-solving sessions. Participate in special projects, supporting internal and external audits as required.

Role Responsibilities

• Perform Program Reviews to determine Agent’s adherence of Global AML/CTF and Anti-Fraud compliance programs. This includes a follow up process. 
• Works in partnership with other groups within Western Union, such as Sales, FIU, GMI, GSI, and Fraud & Global Consumer Protection
• Special projects
• External/Internal Audits* (workload distribution changes to prioritize this item)
• Ability to travel (40%)

Role Requirements

• Minimum of 4+ year of experience in the compliance-related field.
• Excellent written and verbal communication skills. Strong analytical and problem-solving skills.
• Proven ability to learn and analyze industry standards to conclude the status of an agent's compliance program and decision making.
• Excellent multi-tasking ability. Demonstrate interpersonal and customer service skills.
• A three-year university degree is preferred. Ability to travel up to 40% depending upon work location and area assigned.
• Preferred with driver’s license.
• The candidate speaking Malayalam language and exposure of other South Indian language will be preferred.

• Competencies

Leadership - Employee will not be required to lead/coach a team, however basic skills are required to work with agents in a more effective way. May need to provide feedback/assist to more junior colleagues Management and Planning - Majority of the steps to be taken in order to successfully work on the assigned tasks are documented and are monitored by Quality Assurance. Certain decisions are to be taken by the employee based on information available to them Business Impact - Process handled by the employee, if handled incorrectly, may bring operational and compliance risks to the company. Customer Focus - Direct communication with WU agents is required in the role, thus customer focus/centricity is important for the employee.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-MT #LI-Hybrid

Estimated Job Posting End Date:

09-13-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.