Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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Summary

******* MUST be CONCUR Certified Site Admin to be considered*******

Provide end to end Support of Concur Direct Travel for customer end users/arrangers as well as work with customer travel team on a day-to-day basis.   Support all travel technology tools such as Amex GBT Portal, Amex GBT travel app, Concur travel app etc. Responsibilities include, but are not limited to, providing online tool support for day-to-day travel program requirements or critical issue support.  Function as the key liaison between Concur and the Customer to ensure online program success.  Lead all online special projects and day-to-day requests and basic site programming. These include, but are not limited to: customer concerns and issue resolution.

Successful candidates will effectively demonstrate analytical skills, have solid customer relations skills, time management and be proficient in GDS and Concur Direct online booking tool.  A strong business travel industry knowledge is highly desirable.  

What You'll Do:

• Admin Site management for Concur Direct online booking tool and profile tool sites globally.

• Ensure seamless integration of Concur Direct travel changes and initiatives with online fulfillment operations, Online providers, and client technologies teams.

• Liaise with Concur Direct travel online fulfillment & Concur Direct Support leadership regarding service, client specifics, continuity planning, and upcoming technical changes.

• Monitor and handle Online Concur Direct Travel approvals Globally.

• Create and support all initiatives to increase online adoption.

• Support client in communication of goals and opportunities for Concur Direct online tool including enhancement requests, new functionality testing, agency formatting requirements, and regional capabilities.

• Maintain relationship with client technical contacts to ensure timely resolution of user issues and through knowledge of SSO applications, Tool integration, and information security standards.

• Develop and conduct client training sessions regarding Concur Direct Travel tool, self-directed, and in person ZOOM venues as applicable.

• Report and follow up on user issues and problem reports with Concur Direct online booking tool.

• Provide assistance to client online users of profile & online booking tool regarding access to tools, second level support services, user questions, and individualized training.

• Innovate process for file downloads, uploads, and distribution for user additions, changes, and deletions in the online booking tool and profile databases.

• Lead Concur Direct Travel Online Plan
• Review all Global Monthly Concur Direct travel release notes.
• Support all Travel Technology tools such as GBT Portal, Connect Profile, Concur Direct Travel App, GBT Travel app, SSO and HR feed.

What We're Looking For:

• Thorough knowledge of the Business Travel Industry
• Knowledge supporting the Concur Direct Travel OBT from front and back end
• Must be Concur Certified Site Admin
• Knowledge support CONNECT Portal
• SABRE GDS experience
• Technology Support
• Extensive Customer Service Skills
• Highly organized and detail oriented
• Proficient in Microsoft Excel, Word, and Microsoft Outlook
• Demonstrate strong analytical skills
• Ability to work in a team environment
• Ability to handle multiple priorities and good time management skills
• Ability to understand and effectively apply technology via the web or GBT reporting tools
• Excellent oral and written communication skills
• Ability to run up and set expectations to handle workflow and expected ETA’s
• Consultation and Liaison skills

     

Location

United States

     

     

The US national annual base salary range for this position is from $46,000 to $93,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs.  An eligible employee can only participate in one of these plans during an eligible period.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

     

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!