JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Purpose of the Role 

Senior Analyst Program Management – UK Sales Enablement will provide high-quality administrative, coordination, and relationship management support across designated UK client accounts. By owning day-to-day processes and documentation, this role will enable senior Program leads to focus on strategic initiatives and deeper client relationship management. 

The position is designed for an entry-level to early-career professional eager to develop in client relationship management, Program administration, and cross-functional coordination. Over time, the role is intended to evolve beyond administrative tasks into an enabling position that contributes directly to account management and client engagement. 

Key Responsibilities 

 

Account Administration and Coordination 

• Maintain, organize, and continuously update account documentation, trackers, and shared files to ensure data accuracy and accessibility for Program leads and stakeholders. 

• Manage version control and archiving for account plans, value reports, and project deliverables. 

• Ensure clarity and consistency in administrative documentation across multiple client teams. 

 

Client Account Relationship Support 

• Partner directly with UK Program leads to support client relationship management activities. 

• Liaise with relationship leads and client for status updates and follow-ups as directed. 

• Act as the first point of contact for basic account queries and internal coordination, escalating matters where appropriate. 

• Build familiarity and rapport with client counterparts through professional communication and proactive follow-up. 

 

Reporting and Data Management 

• Support the maintenance and accuracy of account plans, milestones, and data updates. 

• Ensure timely completion and distribution of reporting outputs for internal and client use. 

 

Meeting and Event Support 

• Schedule and coordinate regular internal account meetings and client-facing sessions. 

• Prepare agendas, pre-read materials, and presentation documents. 

• Record meeting minutes and track all action items to closure through follow-up with account teams and clients. 

 

Process and Operational Support 

• Execute recurring administrative and coordination processes — daily, weekly, and monthly — to maintain the smooth running of accounts. 

• Support account plan tracking, billing, contract monitoring, and basic budget or invoice processing. 

• Collaborate with UK and JBS teams to align deliverables and timelines. 

 

Continuous Improvement and Collaboration 

• Contribute ideas and suggestions to refine processes and improve efficiency in account management practices. 

• Work alongside experienced graduates and Program leads to learn best practices in client servicing and coordination. 

• Demonstrate initiative by identifying opportunities to enhance reporting formats, communication flows, and organisational methods. 

 

Skills and Competencies 

 

Core Skills 

• Strong attention to detail and organizational discipline. 

• Excellent communication and interpersonal skills to manage internal and external interactions professionally. 

• Proactive mindset with the ability to take initiative in task ownership and prioritization. 

• Demonstrated ability to manage multiple accounts and tasks in a dynamic, deadline-driven environment. 

 

Technical Competencies 

• High proficiency in Microsoft Office (Excel, PowerPoint, Word). 

• Experience with project management and reporting tools (MS Planner, MS Excel) preferred. 

• Competence in maintaining trackers and structured documentation. 

• Soft Skills – Critical for Success. 

• Comfort with ambiguity and differing account styles (“no one model fits all”). 

• Ability to build rapport quickly and effectively with relationship leads and client stakeholders. 

• Confidence to challenge processes constructively and propose more efficient ways of working. 

• Strong sense of ownership over deliverables and account-related outcomes. 

• Clear, professional communication with the ability to balance multiple priorities across accounts. 

 

Qualifications 

• Bachelor’s degree or equivalent qualification required. 

• 1–3 years of experience in Program administration, project coordination, or account support. 

• Exposure to project documentation, performance reporting, and financial tracking. 

• Prior experience supporting client-facing teams preferred. 

 

Career Path and Growth 

This position offers exposure to client relationship management practices, Program administration frameworks, and cross-cultural collaboration within JLL’s UK client portfolio. Successful team members are expected to grow into roles with deeper client engagement and increased responsibility for account operations and delivery excellence. 

 

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.