Posted:
8/28/2024, 6:16:30 AM
Location(s):
Aguascalientes, Mexico ⋅ Aguascalientes City, Aguascalientes, Mexico
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Job functions Include but are not limited to:
Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer.
Researches and finds a solution for customer´s disputes, questions and concerns related to the account status.
Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.
Must be able to utilize all tools available and creatively investigate all possible leads. Analyzes delinquent accounts for appropriate action and make recommendations to Sr. Car or Supervisor.
Job Knowledge and Skill:
Level of understanding of auto finance and collections sufficient to service accounts that range in deficiency from 5-59 days past due. Must be able to diagnose situations and apply appropriate collection tools while adhering to all Federal and State regulations as well as company policy.
Good oral and written communication, listening and interpersonal skills.
Good conflict resolution and negotiation skills.
Good organization and problem-solving skills.
Demonstrated ability to take a responsive customer service approach to work activities.
Business Acumen (Knowledge)
Continuous learning
Resolution of problems and conflicts.
Negotiation, influence and analytical aptitude
Requirements:
Knowledge and skills. Basic understanding of the auto finance industry
Experience. Knowledge on excellent Customer Service/Collections techniques (call center based preferably)
Academic level. High School diploma / Bachelor's degree preferred
Technical skills. MS Office Intermediate
Language: Fluent English
-Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción, ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
-By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.
Aguascalientes Aguascalientes MexicoWebsite: http://www.nissanusa.com/
Headquarter Location: Franklin, Tennessee, United States
Employee Count: 5001-10000
Year Founded: 1960
IPO Status: Private
Industries: Automotive ⋅ Innovation Management ⋅ Manufacturing