Posted:
9/26/2024, 2:53:19 PM
Location(s):
San Jose, California, United States ⋅ Idaho, United States ⋅ California, United States ⋅ Boise, Idaho, United States
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support
Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
As a Technical Customer Manager for the Cloud Segment in the Compute and Networking Business Unit (CNBU) you will support Micron’s Cloud and Hyperscale data center customers across a comprehensive range of DDR, LPDDR, and HBM based memory products and solutions!
You will be a primary interface between the customer and Micron internal teams, developing a long-term relationship and serving as a lead project manager for regular communications inclusive of qualifications, issue resolution, and critical outgoing messaging to meet business plans!
Roles and Responsibilities:
Develop and maintain relationships with key Cloud customers to ensure Micron is a trusted advisor and preferred supplier
Lead the qualification of new product introductions (NPI) at targeted customers and their OEM/ODM partners
Definition and execution of customer qualification plans and schedules
Leading customer concerns by driving priorities on issue resolution-closure-corrective action
Give technical and business input as it relates to Micron’s products and overall business needs
Drive collaboration across segments to ensure timely customer enablement and successful ramp of new products.
Leading regular customer communication, understand customer needs, and drive associated next steps
Ensuring sample requirements are identified and committed to your customer
Provide regular customer updates to Micron management
Work with Micron development and validation teams on the customer qualification process as well as the critical customer requirements
Work closely with Micron Business Development, Program Management, Sales and Field teams to align Micron’s product roadmaps with customer needs and business goals
Qualifications and Education:
Demonstrated project management skills, executive presentation abilities and customer relationship management experience are key requirements
Minimum 5 years of Memory or related high-tech experience including interaction with sales, customers, engineers and product development teams. Preferably within Memory, Cloud/Hyperscale companies or related field
Understanding of server system architecture, data center design, Memory device design, applications engineer and technical sales
Able to relay technical information to and from the customer verbally and in writing at a professional level
Proven record working with multi-functional teams and communicating customer impacts and tradeoffs.
A strong, driven personality who can work as an advocate for the customer within the engineering teams
Experience with success in strategic customer engagement with a broad-based understanding of the memory industry.
College degree or higher in engineering, computer science, or business/marketing coupled with significant technical experience
Travel up to 10%-20% may be required
The US base salary range that Micron Technology estimates it could pay for this full-time position is:
$116,500.00 - $263,000.00Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses and equity.
As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.
Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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To learn more about Micron, please visit micron.com/careers
US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at [email protected] or 1-800-336-8918 (select option #3)
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
Website: https://micron.com/
Headquarter Location: Boise, Idaho, United States
Employee Count: 10001+
Year Founded: 1978
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Computer ⋅ Hardware ⋅ Manufacturing ⋅ Semiconductor