At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated Supervisor, Business Process Operations to join our Business Process Operations team. In this role, you will be responsible for managing large-scale customer accounts and overseeing complex digitization operations at both customer sites and Iron Mountain facilities. You will serve as the essential link between our Key Account Managers and the Ground Delivery Team to ensure high-quality results and strict adherence to project timelines.

What You’ll Do

In this role, you will:

• Manage and optimize digitization projects by supervising a team of 50–100 members, defining Key Result Areas, and executing Proof of Concepts to ensure project goals and budgets are met.

• Collaborate as a strategic bridge between Key Account Managers and Ground Delivery Teams to align on Standard Operating Procedures and deliver high-standard results for large-scale judiciary projects.

• Ensure operational excellence and compliance by implementing automation for repetitive tasks and maintaining organizational standards across production scanners and server handling.

What You’ll Bring

The ideal candidate will have:

• 5–7 years of experience in business process operations, specifically managing large-scale teams and digitization workflows.

• Strong knowledge of Document Management Systems (DMS), production scanners, and automation tools to reduce manual intervention and improve productivity.

• Proven ability in stakeholder management and workflow optimization, with the technical proficiency to manage Management Information System (MIS) reporting and data tools.

• A Bachelor’s degree is required, while a Master of Business Administration (MBA) in Operations is preferred.

Category: Operations Group