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Job Description:

Job description

Solution architect for driving and supporting various transformation initiatives in Sun Life across Asia. This role will be part of RO IT Architecture team.

Preferred skills

• Design and develop end-to-end contact center solutions using Salesforce and Amazon Connect.

• Collaborate with business stakeholders to understand their contact center requirements and translate them into technical solutions.
• Lead the architecture and design of complex contact center systems, ensuring they meet business needs and align with industry best practices.
• Provide technical leadership and guidance to development teams throughout the project lifecycle.
• Ensure the scalability, security, and performance of contact center solutions.
• Stay updated with the latest trends and technologies in Salesforce, Amazon Connect and contact center solutions.
• Extensive experience with Salesforce and Amazon Connect.
• Strong understanding of cloud computing, data integration, and API management.
• Proven experience in using Agile approach for development with frequent sprints for business benefits realization.
• Experience in leading the design and/or development of solutions with a virtual team in remote locations.
• Strong appreciation and proven achievement in selecting appropriate tools for platform delivery.
• Proficiency in Salesforce development and customization (Apex, Visualforce, Lightning Components).
• Expertise in Amazon Connect configuration and integration.
• Familiarity with API management and development (REST, SOAP, GraphQL).
• Excellent communication and presentation skills, able to engage conversations at all levels of senior management

Qualifications

• Minimum Bachelor's degree, preferably with a Master's degree in Computer Science,
  Engineering, or a related discipline
• 15+ years of IT experience, with a minimum of 7+ years in the insurance industry, focusing on the application of emerging technologies.

Responsibilities

• Accountable for leading the IT Architecture for all projects and programs, focusing on innovative business and IT solutions in the insurance domain, such as new-age digital platforms, cloud-native applications, AI/ML-powered decision-making, and data-driven insights.
• Evaluate solutions to ensure a high degree of sustainability, scalability, and seamless integration with the existing application landscape, leveraging modern architectural patterns and emerging technologies.
• Provide governance on solution architecture and technology standards across the region, with a focus on cloud, microservices, APIs, and data-centric architectures.
• Lead regional transformation programs, driving the entire solution architecture lifecycle, from conceptualization to execution, with a focus on agile and DevOps practices.
• Identify and evaluate industry-leading insurance solutions and emerging technologies that can address various business challenges in areas such as new business, underwriting, claims, document management, CRM, workflow, payments, and point-of-sale.
• Effectively communicate and collaborate with senior executives (CxO level), functional heads, senior managers, and peers across Asia BUs and Corporate on cross-functional matters, advocating for the adoption of innovative solutions.
• Conduct briefings and presentations to senior executives, both internally and externally, showcasing the value of technology-driven business transformation.
• Demonstrate excellent problem-solving skills for large, complex, and broad issues, working independently and leading cross-functional teams.

Job Category:

IT - Application Development

Posting End Date:

29/07/2025