The Operations Manager is responsible for day-to-day warehouse execution and performance across assigned areas (inbound, receiving, inventory, picking/packing/shipping). This role partners closely with the Senior Operations Warehouse Manager and the Warehouse Operations Supervisors to ensure a safe, efficient, and accurate operation that consistently meets customer and internal service expectations. The Warehouse Operations Manager helps develop frontline leaders, supports continuous improvement, and ensures adherence to Fullscript standards, systems, and compliance requirements.

DUTIES & RESPONSIBILITIES

• Support and promote Fullscript’s Core Values: Grit, Authenticity, and Community.

• Lead daily warehouse operations by coaching and supporting Warehouse Operations Supervisors across inbound, receiving, putaway, replenishment, inventory control, and shipping.

• Support leadership development by participating in weekly/monthly performance check-ins, providing feedback, and helping implement development plans for Supervisors and leads.

• Own daily execution and staffing coverage in partnership with Supervisors, including schedule adjustments based on volume (overtime, shift changes, labor rebalancing).

• Promote a safe workplace by ensuring employees follow procedures and protocols; assist with investigations and corrective action when guidelines are not followed.

• Support time and attendance management in the timekeeping system, including reviewing exceptions and escalating trends (late arrivals, unexcused absences, etc.).
  Help drive performance to KPIs (productivity, accuracy, quality, safety, service levels) by monitoring results, removing barriers, and escalating risks early.

• Partner on WMS execution to maintain data integrity and consistent processes; assist with troubleshooting inventory/system issues and ensuring proper transactions.
  Lead and support continuous improvement efforts to improve labor efficiency, process flow, space utilization, and system adoption; help implement sustainable changes.

• Serve as a Fullscript employee ambassador by motivating team members, reinforcing positive culture, and encouraging growth and engagement.
  Support NSF preparation and audit readiness by maintaining standard work, documentation, and operational compliance in assigned areas.

• Support sanitation and housekeeping standards, partnering with Supervisors and contractors to ensure the facility remains clean, secure, and audit-ready.
  Respond to operational issues and emergencies in a leadership capacity, escalating as needed.

• Perform other duties as assigned.

POSITION QUALIFICATIONS

Required:

• Bachelor’s degree in Business, Engineering, Logistics, Supply Chain, or related field preferred (or equivalent experience).

• 3+ years of warehouse/distribution experience with progressive leadership responsibility.

• Demonstrated experience leading teams through frontline leaders (Supervisors/leads), including coaching, performance management support, and training reinforcement.

• Strong working knowledge of distribution center processes (receiving, inventory control, picking, packing, shipping).

• Proficiency with WMS/ERP systems and reporting; strong skills in Microsoft Office Suite and/or Google Suite.

• Excellent communication skills (verbal and written) with the ability to influence across teams.
  Ability to prioritize, problem-solve, manage multiple operational demands, and support projects/improvements.

• Knowledge of safety standards and a commitment to maintaining a safe, compliant workplace.
  Familiarity with housekeeping, sanitation, and pest control practices preferred.

Preferred:

• Additional skills or experience that would be beneficial but not mandatory.

WORK ENVIRONMENT

• On-site at warehouse 

• Occasional travel