Account Operations Manager

Description -

As an Account Operations Manager, you will be aligned to selected high focus Enterprise accounts across Greater Asia. The vertical coverage will include Global outbound, Corporate, Retail and Public sector. Your focus on strategic initiatives, process improvement and experience in relationship management, will be key in driving a positive Customer experience.

 

What a Account Operations Manager does at HP:

• Manages the operational business relationship of large enterprise accounts, serves on account team, providing operational perspectives.

• Plans and leads business analyses and provides recommendations to sales teams and business units.

• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements.

• Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations.

• Prepares and runs operational performance reviews with the customer/partner and drives improvement plans.

• Consults and advises on operational matters of high complexity to internal clients up to the Director level.

• Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase.

• Contributes to business- or function-wide solutions that impact multiple business units and/or countries.

• Typically partners with internal clients up to the Director level.

• Strong impact on team performance by actively sharing knowledge, proposing ideas and contributing to team development.

 

  Individuals who do well in this role at HP, usually possess:

• Bachelor’s degree or equivalent experience

• Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management. Typically, 1-2 years of experience supporting global/regional accounts or large, complex domestic accounts.

• Lean Six Sigma and(or) Project management experience preferred.

 

Knowledge and Skills Required

• Excellent communication skills (e.g. written, verbal, presentation);

• Developing Leadership, negotiation and influence skills.

• In-depth understanding of core company businesses and the revenue cycle.

• Intermediate to Advanced knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.

• Demonstrated project management, problem solving, and analytical skills.

• Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.

• Proven ability to establish and maintain strong relationships with external customers/partners up to the Director level.

• Ability to identify and implement customer-specific process improvements.

• financial and business acumen. 

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

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Job -

Sales Operations

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement