Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The Business Control Manager is a hands-on execution leader providing support to the CPO function through direct client engagement with senior leaders and teams.  The successful candidate will be a strong, decisive, results oriented individual who can develop and manage relationships across a wide variety of business and CPO partners based on trust, teamwork and knowledge. 

Team Overview:

The CPO Data Management & Business Continuity and Controls team is part of the Governance, Operations, Analytics and Transformation organization (GOAT) within the Chief People Organization (CPO) line of business. The CPO Crisis Continuum Team is responsible for governance and oversight of the CPO function as it pertains to alignment to enterprise policies and standards by driving harmonized and consistent execution of deliverables and requirements related to Business Continuity, Resolution and Recovery Planning, and Inter-affiliate Services. The primary focus of our team is to drive internal control discipline and risk management through strong partnerships across CPO, as well as other enterprise control organizations.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Resolution and Recovery Planning to ensure adherence to enterprise-wide standards

• Performs monitoring and testing of controls, identifying issues and control improvements for remediation

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support Resolution and Recovery efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution, case management, and results reporting

• Works with Enterprise Control partners and front line units for responses to regulatory exams, internal audits, and other monitoring and inspection reviews

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

• Lead the development, maintenance, and quality assurance of Major Effect Plans owned by or contributed to by the CPO.

• Coordinate engagement with business partners and sub-FLU subject matter experts to deliver required enterprise deliverables, including but not limited to: Operational Continuity Playbooks, Contingency Options Playbooks, and the annual Rules Federation Cycle.

• Provide integrated support across the CPO Crisis Continuum team, partnering closely with Business Continuity and Inter-Affiliate Services teams.

Required Qualifications:

• 5+ years relevant HR, business support, or Resolution and Recovery related experience

• Experience in a Quality Assurance or oversight role

• Ability to maintain objectivity in balancing bank risk with client needs and satisfaction

• Excellent relationship and communication (e.g., verbal, written and presentation) skills

• Self-motivation, self-direction, organizational skills and the ability to manage priorities without sacrificing quality or timelines

• Ability to structure timelines and deliverables with long runways for completion

Desired Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

• Commitment to challenging the status quo and promoting positive change.

• Comfortable working with ambiguity and rapidly changing priorities.

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner; excels in working among differing viewpoints to determine the best path forward.

• Ability to work with diverse team members in virtual environment.

Skills:

• Controls Management

• Oral Communications

• Written Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Resolution and Recovery Planning

Shift:

1st shift (United States of America)

Hours Per Week: 

40