Posted:
9/16/2024, 6:41:44 AM
Location(s):
Indiana, United States ⋅ Indianapolis, Indiana, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Workplace Type:
Remote
Overview of Position
Varsity Tutors is seeking a Market Operations Support Manager to lead support operations for students, school districts, tutors. We support our various partners by addressing live technical issues, and ensuring tutors receive prompt resolution of their needs over phone, chat, and email. Your goal is to improve our products and reduce the need for assistance and auditing. The goal is not to become FASTER at tutor and tech support, but to REDUCE the need for tutor and tech support by improving our systems.
About Nerdy:
Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. The company publicly listed on the New York Stock Exchange on September 21, 2021.
Qualifications
Responsibilities
Nerdy Leadership Principles
Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot
Benefits/Culture:
Varsity Tutors is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)
Website: https://www.varsitytutors.com/
Headquarter Location: St Louis, Missouri, United States
Employee Count: 251-500
Year Founded: 2007
IPO Status: Private
Last Funding Type: Series C
Industries: EdTech ⋅ Internet ⋅ Video Chat