Posted:
7/30/2024, 5:00:00 PM
Location(s):
Jackson, Tennessee, United States ⋅ Tennessee, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support
Workplace Type:
On-site
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
Starting Pay Rate - $18/hr. plus opportunity for monthly incentive compensation.**This position is working onsite at our Jackson Location**
Key Responsibilities (other duties may be assigned):
Core Collections:
Works with customer to create affordable plans
Request’s debit or ACH information to secure plans
Modifies plans as requested by customers
Takes appropriate action if customer disputes the account(s)
Listens for hardship cues in customer conversations and notes account appropriately
Update’s customer account information including; telephone, mobile, address and email
Requests required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account or confirm agreements to settle account
Records information about financial status of the customer and status of collection efforts using automated collections software
Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account
Establishes payment schedule, grants extensions of payment deadlines or temporary payment suspension
Settles accounts within limits authorized or obtains necessary information for supervisor to review/approve the settlement
Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
Completes all required compliance or other training
Peer Coaching and Development
Provides signoffs/acknowledgements for payment plans established by peers when needed
Provides developmental support in new hire onboarding through peer-to-peer mentoring and sharing best practices
Professional Experience & Qualifications:
High School Diploma or equivalent
1+ years of recent, consecutive work history and/or employment preferred
Familiarity with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA) and all other federal and state laws and regulations related collections preferred
Excellent verbal communication and customer service skills
Ability to complete required company trainings
Work Environment:
Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations. The noise level of the environment is usually moderate. This position is a sedentary position with seldom to occasional lifting of less than 11 pounds; requires frequent lifting of less than 1 pound; and may require standing less than or equal to 1/3 of the day.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Website: https://pragroup.com/
Headquarter Location: Norfolk, Virginia, United States
Employee Count: 1001-5000
Year Founded: 1996
IPO Status: Public
Industries: Banking ⋅ Consulting ⋅ Consumer Lending ⋅ Finance ⋅ Financial Services ⋅ Government ⋅ Information Technology ⋅ Legal