IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join the Membership Services team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects. #LI-TM1

This position is for a Teacher Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing customer base. 

This is a full-time position in our Raleigh, NC area office.

WHAT YOU'LL BE DOING

• Perform tasks related to sales support such as handling inbound trial and small quote requests, answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce
• Respond to membership questions and assist customers with account purchases, upgrades, renewals, and inquiries
• Effectively communicate key product features and benefits to customers via email and phone
• Receive and assist with purchase orders, credit cards payments and checks
• Provide exceptional customer service to current and prospective customers
• Support IXL classroom and school site license accounts

WHAT WE'RE LOOKING FOR

• Bachelor’s Degree
• 1-2 years experience in customer service, sales or educational organization. Any K-12 classroom experience is a plus
• Comfortable with technology and passionate about bringing technology into the classroom
• Energetic, positive person who works well independently and as part of a team
• Strong written and oral communication skills
• Prior experience with phone systems and communication via email
• Detail-oriented and exceptionally organized
• Exceptional critical thinking, research, and problem-solving skills