Ready to make an impact? Join IQVIA’s dynamic product team and help deliver innovative technology solutions for a global client. As a Business Systems Analyst 1, you’ll work on a high-revenue, white-labeled application that supports critical business operations. This is your chance to grow your analytical skills, collaborate with a seasoned team, and contribute to meaningful projects—all while enjoying the flexibility of a remote role.

Job Overview

This remote position requires availability during Eastern Time hours. Under direct supervision, you will assist in providing systems support to develop and enhance business systems, ensuring effective planning, reporting, and analysis tools for internal functions and client-facing applications. You’ll work closely with another Business Analyst and a software development team to troubleshoot issues, analyze data, and support application enhancements.

Essential Functions

• Assist in defining system scope and objectives through research and fact-finding combined with a basic understanding of business systems and industry requirements.
• Analyze business and user needs, document requirements, and revise existing system logic as necessary under guidance from senior team members.
• Investigate reported issues, perform root cause analysis, and propose solutions before escalating to development.
• Draft clear, professional communications and technical documentation for internal and client stakeholders.
• Collaborate with international clients and cross-functional teams to ensure timely and accurate issue resolution.
• Demonstrate strong organizational skills and attention to detail in managing tasks and documentation.

Qualifications

Required:

• Bachelor’s degree or equivalent experience.
• Strong analytical and problem-solving skills with the ability to work independently and dive into complex issues.
• Excellent organizational skills and attention to detail.
• Clear, concise, and professional communication skills (written and verbal), including the ability to adapt for international stakeholders.
• Proficiency in Microsoft Excel and other standard office tools.
• Ability to learn quickly, take initiative, and work effectively in a collaborative, tight-knit team environment.

Preferred:

• Basic SQL knowledge.
• Prior experience in data analysis or business systems analysis.
• Experience in client support or help desk environments, demonstrating a customer-first mindset.
• Comfort with drafting technical documentation and professional communications.
• Resourceful and proactive approach to problem-solving and continuous improvement.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $47,700.00 - $119,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.