Posted:
12/15/2025, 3:29:44 AM
Location(s):
Amsterdam, North Holland, Netherlands ⋅ England, United Kingdom ⋅ City of London, England, United Kingdom ⋅ North Holland, Netherlands ⋅ Leinster, Ireland ⋅ Dublin, Leinster, Ireland
Experience Level(s):
Senior
Field(s):
Business & Strategy
Workplace Type:
Hybrid
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
This job requires leading complex projects and participates in problem resolution for PayPal's top global merchants. A Sr Manager would focus on global process improvements and strategic account management to maximize revenue and ensure customer satisfaction and loyalty.Job Description:
Essential Responsibilities:
Expected Qualifications:
Additional Responsibilities & Preferred Qualifications:
We are seeking a Senior Manager to lead and grow a portfolio of strategic retail merchants headquartered in Europe. These merchants include a mix of major retail brands, premium retailers, and luxury houses with high expectations for customer experience and partnership quality.
You will own the commercial and strategic direction of your accounts while bringing strong product acumen — shaping merchant requirements, influencing internal product direction, and ensuring our solutions evolve in line with client needs. The role requires a consultative approach, strong relationship management skills, and the ability to navigate complex, multi-market organizations.
This job requires leading complex projects and participating in problem resolution for PayPal's top global merchants. A Sr Manager would focus on global process improvements and strategic account management to maximize revenue and ensure customer satisfaction and loyalty:
Lead complex projects of diverse scope requiring an understanding of current business trends.
Determine methods and procedures for new or special assignments.
Drive product adoption and ensure clients are enabled on key products.
Advocate for customer needs with cross-functional teams to drive effective sales motion.
Support merchant retention and identify opportunities for upsell and cross-sell.
8+ years relevant experience and a Bachelor’s degree or any equivalent combination of education and experience.
Manage a portfolio of strategic European retail merchants, including premium and luxury brands with elevated expectations around service and execution.
Build long-term strategic account plans with a consultative approach, ensuring PayPal’s solutions support merchant growth and deliver strong customer experiences.
Act as a trusted senior advisor to commercial, product, and technical stakeholders.
Interpret merchant requirements and translate them into actionable insights for internal teams, influencing prioritization where appropriate.
Lead commercial negotiations (pricing, renewals, expansions) with a thoughtful and consultative mindset, tailored to each merchant’s brand and global strategy.
Maintain a deep understanding of PayPal’s product suite, APIs, platform capabilities, and integration models to guide merchants through solution decisions and performance optimization.
Monitor account performance and product adoption to identify risks, trends, and growth opportunities.
Partner closely with Product, Solutions Engineering, Integrations, Customer Success, and Operations to ensure seamless launches and consistent operational excellence.
Identify friction points in the merchant experience and proactively propose enhancements.
Stay informed on European retail dynamics, customer behavioral trends, and commerce technology evolution.
Apply these insights to shape strategic account plans and provide guidance to merchants, particularly those investing in elevated customer experiences.
Share market feedback with internal teams to influence product roadmaps and improve merchant outcomes.
8+ years of experience in strategic account management, enterprise partnerships, or product-influencing commercial roles.
Strong understanding of digital commerce, retail ecosystems, and ideally payments/fintech.
Experience working with premium or high-expectation brands (a plus, not a requirement).
Demonstrated ability to collaborate with product and technical teams and influence strategic direction.
Strong negotiation, communication, and relationship-building skills across senior business and technical stakeholders.
Analytical mindset with the ability to translate data into actionable insights.
Fluent English; other European languages are a plus.
Some travel required, depending on the candidate and account needs.
Product adoption and integration depth across merchant portfolios.
Revenue growth (upsell, cross-sell, expansion).
Merchant satisfaction, retention, and operational health.
Strategic impact of account plans and quality of execution.
Strength of insights provided to internal teams and influence on product priorities.
Delivery of complex initiatives with measurable impact.
Subsidiary:
PayPalTravel Percent:
10PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Website: https://www.paypal.com/
Headquarter Location: San Jose, California, United States
Employee Count: 10001+
Year Founded: 1998
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: E-Commerce Platforms ⋅ FinTech ⋅ Mobile Payments ⋅ Transaction Processing