Work Location

Orange, California

Work Shift

Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. Apply now to see where your career at CHOC can take you.

Job Summary

The Service Coordinator serves as a primary point of responsibility, accountability and activities related to customer service and governance of quality in the Specialty Clinics.

The Service Coordinator will report directly to Director, Specialty Clinics, but will serve as a liaison across many specialty clinics, interacting with Physicians, leadership and staff. They will perform a variety of tasks which require daily rounding in the clinics, and addressing the needs of the team members, which could include capital requests, ordering medical equipment, entering service requests for malfunctioning or broken equipment, assisting with performance improvement initiatives, budgeting, timecard and HRS reporting, etc.

The ideal candidate will have a customer service oriented mindset, the ability to multitask, and exceptional communication skills.

Pay Range

Minimum $25.46 Midpoint $33.73 Maximum $42.01

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Experience

• Required: Minimum two (2) years of experience in a clinic or acute care setting.

• Preferred: Two (2) years of experience in data collection. Two (2) years of experience in customer service.

Education

• Required: High School Diploma/GED or equivalent.

• Preferred: Bachelor's Degree.

Training

• Required: None required.

Specialized Skills

• Required: Able to relate and communicate positively, effectively, and professionally with others. Able to work calmly and respond courteously when under pressure. Critical thinking and crisis intervention skills. Able to multi-task and work efficiently and effectively in an environment subject to numerous interruptions e.g., multiple demands, inquiries, special projects requiring critical deadlines. Able to use computer and software programs necessary to the position e.g., Microsoft Word and comparable software, Excel, PowerPoint. Able to set goals and judge results in accordance with the highest standards and respect; advance care through development of new ideas and technology. Promote teamwork to achieve CHOC's mission and understand and exceed customer expectations. Able to effectively solve complex patient care and organizational problems; role model positive and professional behavior.

Licensure

• Required: None required.

Work Environments - Functional Demand:

Light - Moderate energy level Lift and carry 25-35 lbs. Push/pull 50-100 lbs. (ie. empty bed, stretcher).

Physical Activity Requirements:

Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation

Physical Activity Lifting

Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Occasional 0-35%

Sensory Requirements:

Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision

Environment Requirements:

Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations

Non-Discrimination Statement:

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. CHOC will consider for employment qualified applicants with criminal histories, in accordance with the Fair Chance Initiative for Hiring.

We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.

If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.