Location: Bogotá, Colombia

Job Overview

We are seeking an experienced Line Manager, Clinical Operations to lead and develop a team of clinical research professionals supporting the successful delivery of clinical studies. This role is responsible for ensuring appropriate resource allocation, talent development, operational excellence, and high-quality study execution while serving as a key client-facing partner.

The ideal candidate will bring extensive experience in clinical research, clinical monitoring, project leadership, stakeholder management, and customer relationship management within a CRO, pharmaceutical, or healthcare environment.

Essential Functions

People Leadership & Talent Development

• Lead, coach, and develop a team of clinical research professionals in accordance with company policies and applicable regulations.
• Drive employee engagement, performance management, career development, and succession planning initiatives.
• Conduct performance reviews, provide ongoing feedback, and implement development plans.
• Participate in recruitment activities, including candidate assessment, interviewing, hiring decisions, onboarding, and training.

Resource Management & Operational Delivery

• Ensure optimal allocation of resources across clinical studies based on business needs, project requirements, and employee competencies.
• Monitor team capacity, workload distribution, and utilization metrics to support study delivery and client expectations.
• Identify resource gaps and proactively develop staffing solutions to meet current and future business demands.
• Ensure team members have the appropriate tools, systems access, training, and support to execute their responsibilities effectively.

Clinical Operations & Quality Oversight

• Oversee the quality and performance of clinical monitoring and study management activities conducted by assigned staff.
• Provide guidance on clinical trial execution, monitoring processes, and regulatory compliance.
• Identify quality risks, performance issues, and operational challenges, implementing corrective and preventive action plans as needed.
• Ensure compliance with ICH-GCP guidelines, local regulations, SOPs, and client requirements.

Client Relationship Management

• Serve as a trusted partner and key point of contact for clients, maintaining strong relationships and ensuring exceptional customer service.
• Participate in client meetings, governance discussions, resource planning reviews, and operational performance reviews.
• Support demand management activities by anticipating client needs and aligning resources to meet project requirements.
• Collaborate with internal stakeholders and clients to address operational challenges and drive successful study outcomes.

Continuous Improvement

• Contribute to departmental and organizational initiatives focused on process improvement, operational efficiency, and quality enhancement.
• Support implementation of best practices across Clinical Operations.

Required Qualifications