You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

Reporting to the Manager, Supplier Relationship Management (SRM), this role supports the Operations team in SRM who are responsible for day-to-day operational management of 3rd party suppliers.  This role demands a resourceful people leader with proven change management skills, and the ability to build and lead successful, high performing teams.

What will you do?

• Support and coach team members in day-to-day activities, providing regular performance feedback to support their professional development and career path
• Foster a culture of innovation and continuous improvement by utilizing the Brighter Way Management System (BWMS) to drive change
• Review and analyze metrics to support planning, efficient workflow distribution and performance assessment activities and highlight accomplishment and opportunities
• Handle internal escalated issues to ensure effective resolution, determine root cause and make process improvement recommendations where required
• Utilize available tools and reports to measure quality, service delivery and productivity of the team and support resource planning
• Demonstrate and reinforce the ability to build relationships within teams and across Business Units
• Manage work volumes, staff levels and productivity within the team
• Plan, monitor and review progress of team training

What do you need to succeed?

• 2 - 3 years of people management experience, ideally in a Supplier Relationship Management environment
• Excellent coaching, development, and team-building skills
• Proven skill in attracting and retaining talent
• Ability to work effectively in a complex and evolving environment
• Demonstrated Client focus
• Ability to apply critical thinking skills to processes and escalations
• Ability to work independently and highlight solutions to next level leadership
• Exemplary communication skills including communicating with stakeholders at multiple organizational levels
• Ability to pivot quickly to changing priorities and manage competing demands while prioritizing with excellence
• Demonstrated collaborative and interactive style that initiates and facilitates discussion within the team and with our business partners
• Aptitude and willingness to learn
• Proficiency in Microsoft Office products such as Excel, PowerPoint, OneNote and Word

Preferred Skills:

• Experience with reporting tools
• Supply Chain Certificate with focus on contract experience, including understanding of pricing model
• Knowledge of Canadian Document Services and various business areas within Sun Life (e.g., Individual Insurance, Group Disability etc.)

What's in it for you?

• Hybrid work environment
• A friendly, collaborative, and inclusive culture
• 15 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health – mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023 and 2024 Best Workplaces in Canada by Great Place to Work® Canada
• Great Place to Work® list for Best Workplaces for #HybridWork 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
• Named “Best Places to Work” by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

54,000/54 000 - 91,000/91 000

Job Category:

Business Analysis - Process

Posting End Date:

12/12/2024