The Operations Supervisor for the Customs Team oversees the daily activities of the customs operations, ensuring compliance with all relevant laws and regulations. This role includes managing an operations team in contact with customs brokers, ensuring timely and accurate processing of shipments, and collaborating with various internal and external stakeholders to optimize customs operations.

RESPONSIBILITIES

Team Leadership:

• Develop team atmosphere focused on internal and external customer service and drive performance to ensure required levels of productivity and organizational objectives are met

• Select, place, and train staff and define specific job assignments within operations team specialized in customs.

• Monitor and maintain working knowledge of brokerage team activity, balance capacity, and workload while seeking improvement in the process and team efficiency

• Resolution of issues that could potentially result in delayed cargo release, final delivery, or customer loss.

• Work collaboratively with internal stakeholders and leadership to improve, streamline, and develop processes and procedures

• Team P&L management

• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications

Operational Management:

• Plan, implement, and supervise operations plan to ensure compliance with UK Customs regulations

• Continuous process improvement in all areas of responsibility

• Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities

• Adhere to a high level of operational excellence with respect to timeliness and audit KPI's.

Customer Service:

• Act as the ending escalation point for customer issues

• Ensure customer SOPs are created and adhered to by employees and customers

• Collaborate with Sales and Account Management regarding potential business and implementation

QUALIFICATIONS

Required:

• High School Diploma

• 2+ years of customs brokerage experience

Preferred:

• Bachelor’s degree from an accredited college or university

• Direct or indirect supervisory, management or leadership experience

• Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment

• Proven track record of dealing with customers and being client focused 

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs 

• High level of attention to detail 

• Values a diverse and inclusive work environment

What do we offer?

• A fun, positive and open environment which encourages thinking outside the box

• Opportunity to develop your talent in a fast moving, global organization

• Use and develop your language skills in our international work environment. Our offices speak over 26 European languages each day.

• Unlimited access to training platform Percipio and GoFluent, Employee Assistance Program ICAS

• Real career possibilities and the opportunity to develop your talent in a fast moving, global organization

• Benefits package which includes: travel allowance, meal vouchers, ICAS and ESPP

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!