Who are we?

Citi Technology Infrastructure (CTI) provides the products and services that enable Citi's workforce, along with the majority of the financial solutions that Citi's customers rely on. We provide the critical technical foundation for Citi's operations through the infrastructure that runs business and general user computing services. We do this by working as one-team to deliver high quality, reliable and modern infrastructure technologies at the right cost. We drive to optimize the functionality and capability of the infrastructure technologies.

This position is an integral part of Enterprise Infrastructure and Engineering. Services functions are responsible for the end-to-end service ownership for their domain, including the total cost of ownership, service quality and responsiveness. Team members within the Services functions will engineer and certify platform builds and capabilities, oversee execution of builds, and break/fix where scripting and automation are not possible. They will manage problems, service improvements and continuity of business/resiliency testing and move, add and change activities for their service domain.

The CICS support team is part of Citi’s Global Mainframe Business Integration (BI) group within Enterprise Services. The technologies this team is involved with include the latest IBM CICS Transaction Server levels and associated products such as Configuration Manager, AbendAid, Intertest, CAFC, CBAC, etc.  The team interacts closely and collaborates with other middleware teams in BI supporting MQ, WebSphere and z/OS Connect. In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.

Role Description

The Infrastructure Operations Engineer is responsible for activities relating to the build, maintenance and operation of infrastructure platforms. You will apply your technical knowledge and social skills to leverage our established set up and drive future improvements in the performance of our technology infrastructure platforms, ensuring that we are increasing the quality and reliability of the platform, with particular attention to optimizing its capacity. You are a recognized technical expert, and may lead a team of technologists, helping each team member with their development, listening and coaching them to be their best for our clients.

Key Responsibilities

• Provide guidance and direction in area of infrastructure technology specialization to support platforms and sectors

• Apply the discipline of engineering to deliver critical platform support and optimize platform/sector functionality

• Fully understand, support, and define platform and areas supported to minimize risks and impact to customers,

• Review issues and escalations, as well as resolve production problems, ensuring that status and technical matters are reported to management in a timely manner

• Utilize skillset to provide support, trouble-shooting and performance-tuning within technical domain

• Support the creation and implementation of system improvements that will improve performance and reliability while maintaining controls

Stakeholder Management and People Responsibilities

• Work effectively with virtual and remote team members exercising critical thinking to resolve issues and presenting technical findings accurately to internal customers and leadership

• Act as a liaison between various CTI businesses providing direction and support to resolve issues in a timely manner

• Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams by providing mentoring and training to junior members of the team

• Actively contribute towards self-development by creating and following development plans based on discussions with management

Core Role Competencies

• Technical Knowledge: Applies in-depth/comprehensive knowledge of specialty area (s)/subject domain to assume responsibility for large, complex system(s) / initiatives.

• Team Leadership: Experienced in leading and putting together a diverse team to accomplish a difficult task and/or handle a high-stakes business issue/s. Establishes organization support for team (positive relationships with leaders, sponsors and partners)

• Customer and Industry Knowledge: Constantly surveying what's around you - CTI, Citi, industry, customers and competitors. Uses this knowledge to guide actions.

• Strategic Orientation: Accurately anticipates future trends and implications. Sees the big picture, considers future scenarios. Understands the goals, priorities, and strategies of the organization and how they relate to customers/stakeholders.

• Risk Management: Examines and defines factors that could adversely affect task completion, delivery or achievement of customer satisfaction. Evaluates controls to help mitigate negative outcomes through prevention, detection and correction. Identifies the risks of negative outcomes, including inadvertent error or fraud. Ensures ongoing compliance with regulatory requirements.

• Commercial and Financial Acumen: Identifies and monitors key indicators to gauge performance and identify trends, and makes decisions considering the bottom line.

• Processes/Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements.

• Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed.

• Managing Innovation: Identifies assumptions and sees alternative ways to view or define problems. Is not constrained by thoughts or approaches of others. Views situations from multiple perspectives; brainstorms multiple approaches and solutions and can take a creative idea and put it into practice.

• Stakeholder Management: Identifies key partners and their influence, implements techniques for communicating/engaging and managing expectations. Has frequent interactions. Finds the appropriate balance of completing claims by various groups of stakeholders, acting fairly and in consideration of cultural and ethical factors.

• Effective Communication: Leads communications on major change / initiative. Evidence of careful planning of the strategic messages, writing of presentation/report, consideration of challenging messages that need to be conveyed, and execution of that plan to achieve desired outcome. Keeps audience engaged and frames message in line with audience experience, background, and expectation.

Skills / Experience Levels

• 6+ years of experience in your area of infrastructure technology specialization, preferably in a comparable technology and financial institutions organization.

• Strong communication skills with the ability to articulate clearly in high stress situations

• Enjoy learning and love sharing your knowledge with others

• Work independently and are self-directed.

• Detail oriented and perseverant individual

• Positive attitude with the drive to get the work done

• Enjoy collaborating with others, and working as part of a cross discipline team.

• Self-starter with good problem solving skills, and you continuously look for ways to improve things.

• Understand the importance of prioritization of your work.

• Providing a great experience to the users of your platform is important to you.

• Skills and proficiency with MS PowerPoint, Excel, Access or other analytical tools

Education

• Bachelor’s degree (Computer Science or Engineering degree preferred) or equivalent work experience

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Job Family Group:

Technology

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Job Family:

Systems & Engineering

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Aug 14, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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