Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : Splunk Administration, Dynatrace Administration, Generative AI
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Owns and governs enterprise production Run operations, ensuring service stability, SLA compliance, and operational resilience across application and infrastructure landscapes.
Applies an AI first Run mindset, leveraging GenAI, AIOps, and agentic automation to reduce incidents, eliminate noise, and enable self healing while operating strictly within ITSM and governance frameworks.
Focuses on measurable outcomes, not tool deployment alone.

Roles & Responsibilities:
- Expected to be an SME.
- Own end to end Run operations across production environments with client accountability
- Lead major incident management, including coordination, diagnosis, remediation, and recovery
- Operate within ITSM processes (Incident, Problem, Change) and change windows
- Apply observability led operations using metrics, logs, traces, and events to prevent incidents.
- Leverage AIOps and agentic AI for incident reduction, noise elimination, and self healing
- Break Run workflows (incident diagnosis remediation validation) into agent driven, orchestrated steps
- Drive outcome based improvements (MTTR reduction, ticket deflection, automation coverage)

Professional & Technical Skills:
- Strong hands on experience running enterprise production environments with SLAs and major incidents.
- Experience with enterprise observability / operations tools, such as:
o Splunk (Enterprise / ITSI / Observability Cloud)
o Dynatrace / AppDynamics
o SolarWinds
o Datadog / New Relic / Grafana / Prometheus ecosystem
- Deep understanding of:
o Metrics, logs, traces, events
o Alerting strategies and noise reduction
o Event correlation and predictive incident prevention
- Practical exposure to GenAI and AIOps in Run, including:
o Incident summarization
o RCA assistance
o Runbook and knowledge augmentation
- Ability to work with ambiguity and incomplete data in complex Run environments.
-Resource needs to be AI Ready.

Additional Information:
- The candidate should have minimum 12 years of experience in Enterprise Systems Monitoring Tools.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- Operates independently with accountability for complex Run operations.
-Influences adoption of AI first operating models at scale.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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