Summary:

The Director of Database Operations will be responsible for leading the architectural design, and data operations management of the Development department’s Salesforce, Data Warehouse and associated integrated systems. The Director of Data Operations will focus on system maintenance and enhancements that improve department-wide productivity, support ongoing Development fundraising efforts, and help the organization achieve both short- and long-term fundraising goals. This role will also be integral to the success of the organization in maintaining and enhancing the data ecosystem through technology and innovation. 

Reporting to the Senior Director of Data Strategy and Operations, the Director of Data Operations will have primary responsibility for leading the CRM technology ecosystem's advancement and management along with the team that supports this ongoing work. This includes but is not limited to oversight of fundraising business processes, management of ETL and reporting tools, administration of multiple Salesforce instances (including Non Profit Cloud), supervision of a data warehouse, and ongoing vendor data management. Operating under a high standard for data governance and oversight, the Director of Database Operations will support the Department’s ability to meet KPI objectives and achieve organizational fundraising goals, sustaining long term growth for the ASPCA. 

What You’ll Do

• The Director, Data Operations reports directly to the Senior Director, Data Strategy & Operations and has 3 direct reports.

Where and When You’ll Work

This remote-based position is open to all eligible candidates based within the United States.

• Ability and willingness to travel up to several times annually, as needed.

What You’ll Get

Compensation

The target hiring range is based on where the employee works, which for remote roles is the employee’s primary location of residence, and its respective cost of labor.  You can view which zone applies to you based on your location (aspca.app.box.com/v/aspcazonetable). For questions regarding locations not on the list, please send an email to [email protected] for more information.
 

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future. 

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.

• Zone 1: $120,000 - $127,000
• Zone 2: $132,000 - $139,000
• Zone 3: $146,000 - $154,000

Benefits

At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include but are not limited to:

• Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
• Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions — we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.

Responsibilities:

Responsibility buckets are listed in general order of importance. They include, but are not limited to:

Database and Technical Management

• Define, implement, and manage business and technical processes of the CRM system for both SFMC and NPSP, Azure Data Factory, Azure Data Warehouse (including database maintenance, user support, training, user adoption, customization, updates, etc.); assess operational gaps and design, develop and implement customizable and scalable solutions as needed.

• Creatively develop and lead implementation of innovative, customized, technical solutions that address the department’s challenges related to large data volume management.

• Serve as the internal Salesforce subject matter expert on high level, department-wide projects such as integration of new tools and processes; data migration efforts, and other projects as required from Development stakeholders.

• Work closely with the Change Management committee to review, analyze, and evaluate stakeholder projects and requests. Gather information, define scope and feasibility, and oversee the implementation of complex technical solutions.

• Review the latest application releases from Salesforce, Azure and other affiliated vendors on a regular basis to determine new features that are appropriate for end-users; make recommendations within budget to department leadership.

• Proactively monitor database and data ecosystem performance; identify and recommend solutions for enhanced performance on an ongoing basis with particular focus on Salesforce storage, API limits, and Object size.

• Support special projects as needed, providing expert technical advice for optimal database performance while meeting fundraising objectives. Using prior experience combined with independent research, recommend technical and business process solutions that meet the requirements of the project.

Management and Leadership

• Supervise, train, and mentor a team responsible for accurate and timely management of donor/gift data, database administration, database enhancements, and overall data integrity.

• Ensure team resources are appropriately prioritized and provide coaching to staff when challenges arise that impact deadlines and deliverables.

• Focus on developing team members’ soft and hard skills with a goal of elevating performance through active, actionable feedback.

• Develop and guide the team in support of the ASPCA’s core values.

• Manage reports, providing routine direction, guidance, and coaching on their work product and development.

• Lead direct reports through annual goal-setting conversations that cascade from larger team goals and the organization’s key goals.

• Provide consistent, ongoing feedback through 1:1 conversations, quarterly feedback sessions, both formally and informally.

• Oversee the operations and business processes that produce the monthly revenue and adjustment reports for the Finance Department.

Qualifications

• Strong familiarity with nonprofit fundraising, including major and planned giving, multi-channel direct marketing fundraising such as mail, digital, canvass and telemarketing.

• Strong critical thinking, problem-solving, and communication skills

• Experience implementing master data management strategies and tools preferred.

• Project management and organizational skills with the ability to manage and prioritize multiple project and deadlines in a fast-paced environment

• Proactive self-starter, team-oriented, with an ability to interface with all organizational levels

• Flexibility for availability outside of normal business hours for code deployments, emergencies or urgent troubleshooting requests as needed.

• Prior experience managing a team required

• Ability to exemplify ASPCA’s core values and behavioral competencies

Language

• English (required)

Education and Work Experience

• Bachelor's degree preferred; or equivalent practical experience required

• Prior experience managing a team required; experience training and/or mentoring more junior team members in database administration preferred

• 5+ years of relevant database management experience required

• Salesforce Administrator Certificate preferred. NonProfit Success Pack or NonProfit Cloud Consultant Certifications a plus.

• Salesforce Marketing Cloud experience a plus.

• At least 3 years’ experience as a Salesforce Administrator required; certification(s) a plus.

• Experience building complex data integrations, designing implementation, testing and documenting of such work required.

• Experience implementing master data management strategies and tools preferred.

• Experience with Extract, Transform, and Load (ETL) tools preferred.

Qualifications:

See above for qualifications details.

  

Sales Force Administrator - Sales Force

Language:

English

Education and Work Experience:

Bachelors (Required)

  

Database Experience, Project Management Experience