Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You work in Mondelēz International Digital Services, providing HR front-line support in your area of responsibility, guiding employees through specific processes and working with others to direct and resolve issues and enquiries.

What You’ll Do

• Act as the primary point of contact for general and specialized HR inquiries, delivering clear and accurate solutions.
• Provide general information to target audience on policies and procedures, and answer questions based on FAQs; ensure all requests are fully understood by answering to HR Cases/emails/chat
• Perform data updates and system transactions when self‑service is unavailable, ensuring full SOP compliance.
• Work within the SLA and keep the customer informed of expected completion date, including when the item is escalated for action.
• Manage personal data in line with GDPR and internal audit requirements
• Liaise with other support teams to solve more complex queries or work on requests - HR Managers, HR leads, Talent Acquisition, HR Admin, My Pay, My Rewards, HRIS etc
• Maintain an up-to-date knowledge of Payroll and HR processes and regulations.
• Responsible for executing employee data changes or system transactions where self-service isn't viable
• Record and track cases in the case management system, assign severity and follow through to ensure each case is resolved and SLAs can be measured and improved.
• Support continuous improvement activities to optimize how internal customers can experience the smoothest process.
• Collaborate flexibly across Shared Services Center teams to address volume fluctuations, case complexity and time‑zone differences.

This role is your gateway to learning the ropes in HR, understanding business operations, and honing key skills in customer service and process management—all while working in a dynamic and supportive team.

 

What You Bring

We’re looking for someone with: 

• Good written and verbal communication skills

• Fluent English and Slovak/Czech languages at B2–C1 level.

• A positive attitude and eagerness to learn. 

• Practical experience with ServiceNow and Workday - Exposure to platforms such as ServiceNow and Workday is desirable, though not required

• Great listening and communication skills. 

• The ability to manage priorities and multitask effectively. 

• A passion for teamwork and collaboration. 

• Previous HR, customer service or administrative experience in an SSC/BPO setup is a plus.

Why Join Us?

At Mondelēz International, you’re not just starting a job—you’re beginning a meaningful journey. We’re proud of our values—Love for People and for our Brands, Do What’s Right, and Grow Every Day—and we foster an environment where your voice matters. With us, you’ll experience: 

- A culture that champions work-life balance and well-being. 

- Opportunities to grow professionally and personally.

- Amazing colleagues who support you every step of the way. 

 

Let’s shape the future of snacking and make your career matter. Join us and be part of something delicious! 

More about this role

What you need to know about this position:

What extra ingredients you will bring:

Education / Certifications:

Job specific requirements:

Travel requirements:

Work schedule:

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Regular

Service Operations (Delivery)

Global Business Services