We welcome applications to our full-time vacancies from all citizens who have been granted protection within the territory of the Republic of Poland under the EU Temporary Protection Directive*

Are you passionate about the chance to bring your skills to a world-class content-driven technology organization? If yes, come join our team and develop your career with our growing global center in Gdansk, Poland.

We have had a presence in Gdansk since 2019, with our campus providing access to the accessibility, culture, and diversity of the Tricity (Gdańsk, Gdynia, and Sopot) metropolitan area, plus the beauty of being on the Baltic Sea and close to lush forests.

The CIO (Chief Information Office) organization in Thomson Reuters provides shared capabilities spanning Service Management, Digital Commerce, Platforms Engineering, and Architecture.  The CIO organization is driving a change to bring closer alignment of the technology work we do, to the product and business outcomes.  The services from CIO are delivered through a shared capability model and implemented by a strong, talented, diverse set of global teammates. Through the use of modern technology, platforms and services, and closer alignment to business stakeholders, we maintain a focus on customers, while making it easier for our internal consumers to use our services. Gdansk is the home of Service Management and is at the epicenter of how we manage our customers’ experience. 

The Global Command Center (GCC) team is a new technology team within the IT Service Management organization responsible for driving technology and business teams to address and prevent customer facing issues in Thomson Reuters suite of applications. Main application / technology services provided by the team: application observability, event & incident management, troubleshooting, knowledge creation, automation.

This role is a technology leadership role with no direct reports. However, they will provide oversight and coaching to engineers. Additionally, they will analyze chronic and major issues, design solutions in partnership with the product and IT Service Design teams, build, test, operationalize tools and applications, and act as an escalation for GCC engineers.

Join our team today and you can bring your innovation, knowledge, and curiosity to create technology that powers the world’s most informed professionals.

About the Role

In this opportunity as Service Reliability Engineer you will:
• Deliver technical solutions for a single product and/or participates in complex projects
• May lead and be accountable for straight-forward projects that are not complex in nature
• Operates with a moderate level of guidance and direction
• Immediate project or QA/Software Development Engineer team
• Engage with cross-functional teams to execute
• Write new software, makes modifications to existing software, or integrates software applications and modules in accordance with agreed-upon specifications.
• Ability to understand low-complexity business requirements and translate them into coding
• Actively participates and collaborates in meetings, processes, agile ceremonies and interaction with other technology groups.
• Ability to interpret code and solve problems based on existing good practices and standards
•Participates in the code review process for learning purposes
• Acts on the correction of incidents identified by the continuous code quality inspection tool
• Need for moderate guidance and review in carrying out activities
• Executes on provided design
• May provide technical support to operations or other development teams
• Creates and maintains all required technical documentation / manual related to assigned components to ensure supportability.
• Makes suggestions for problem solutions or software enhancements, which will typically be reviewed by a more senior developer.
• Implements solutions as directed within standards
• Participates in project planning sessions with team members to analyze development requirements, provide design options, and provide work breakdown and estimates of work.
• Provides status updates for own scope of work within projects.
• Participates in internal team and status meetings.
• Develops software using disciplined software development processes, adhering to team/company standards and software best practice guidelines, and corporate policies. 
• Explains difficult issues and obtains agreement as needed
• Support the support team in resolving customer issues and remote access

Business Acumen 
• Establishes and maintains ongoing relationships with customers 
• Understands the markets we serve, our products and customers along with their needs and priorities
• Knowledge of business rules related to the company's products
• Able to review and understand business, functional, technical and/or project requirements
• Business knowledge related to the products in which we operate
• Performs root cause analysis of problems with some complexity

Leadership 
• Understands product strategy & objectives. Aligns Software Development Engineering work accordingly.
• Addresses routine objections and concerns with limited support; knows when escalation is needed 
• Creates operating mechanisms to ensure all voices are heard within the project team; commits to team decisions once made.
• Identifies opportunities to improve business and technology processes 
• Shares information clearly and articulately via all mediums to all audiences
• Actively participates and collaborates in meetings, processes, agile ceremonies, and interaction with other technology groups
• Learns and adapts; bounces back from setbacks.

About You
You’re a fit for the role of Service Reliability Engineer - Global Command Center if your background includes:

• 3-5 years of experience.

• Good understanding of Unix/Linux, Windows administration

• Experience in working on any public cloud like AWS, Azure

• Proficiency in the following general areas: Java (Java 1.7/Java 1.8), Javascript, Python, Jenkins, ServiceNow, MSTFS/ADO and/or Github experience providing technical support to Enterprise networks.

• Good understanding of database technologies

• Programming/Scripting languages such as Python, Perl,Powershell, Java / J2EE, HTML.

• Experience working with logging tools (ex- Logstash and/or Kibana) and monitoring tools like Datadog
  Security.

• Hands on experience in implementing an DevOps pipeline using Jenkins and the AWS CI / CD tool sets.

• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.

#LI-AK2

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: 

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance:  two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.

We welcome applications to our full-time vacancies from all citizens who have been granted protection within the territory of the Republic of Poland under the EU Temporary Protection Directive (subject to proof of status). This is inclusive of:

• Ukrainian citizens and their family members residing in Ukraine before 24 February 2022
• Third country citizens and stateless persons and their family members with international or equivalent national protection in Ukraine, who had a valid residence permit in Ukraine on 24 February 2022
• Citizens of other third countries who were permanent residents in Ukraine on 24 February 2022 in accordance with Ukrainian regulations and who cannot safely and permanently return to their country