At JFrog, we’re reinventing DevOps to help the world’s most significant companies innovate, and we are looking for like-minded people to join us. This is a special place with a unique combination of brilliance, spirit and just all-around great people. As software plays a central role in everyone’s lives, you’ll be part of a critical mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production, a concept we call “liquid software, and it would be fantastic to have brilliant minds join our journey.

We are looking for top-notch Senior Developer Support Engineers to be the technical focal point for JFrog customers.

As a Senior Developer Support Engineer in JFrog, you will…

• Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
• Set up JFrog applications and 3rd party products in various development environments
• Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproduce customer scenarios and fill relevant bugs/features
• Maintaining and improving a knowledge base of known issues and solutions
• Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
• Ability to work flexible hours and weekends as needed

To be a Senior Developer Support Engineer in JFrog, you need…

• 5+ years of relevant experience in technical support and/OR DevOps field.
• Understanding of Java or other compiled language
• Experience in customer-facing roles
• Experience in Linux
• Able to manage complex, escalated cases involving multiple architectures across multiple platforms
• Strong technical software-related debugging skills
• Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat
• Experience in AWS OR azure or GCP is required
• Good understanding for Docker & Kubernetes
• Deep understanding of TCP/IP
• Hands on experience on Java application performance troubleshooting
• Good knowledge CI-CD pipelines
• Customer facing experience
• Excellent in communication

NOTE: The job location is in Bangalore (Bellandur) and we follow work from office for at-least 3 days in a week.