Position Overview

Apollo is seeking a talented and motivated Client Service Specialist to join the firm’s Global Client Management Team.  As a key member of a dynamic team, this role will be vital in fostering positive client relationships, resolving inquiries, and supporting business development efforts across our Institutional and Global Wealth businesses in the APAC region.

Primary Responsibilities:

• Client Support: Work in close partnership with Sales to provide best-in-class client service to institutional and global wealth clients in Japan throughout the whole servicing lifecycle, from prospect to client.  Coordinate prompt and professional responses to inquiries, addressing concerns, and providing accurate information on investment products, performance, and processes. Ensure that all client needs are consistently met and strive to exceed client expectations
• Operational Support: Work closely with internal teams, including Enterprise Solutions, CPS, Compliance, and Investment Professionals, to resolve client-related operational issues promptly. Collaborate to streamline processes and improve overall service efficiency.
• Client Collateral: Coordinate with Sales, Marketing, Product and Client Management Group teams to draft and/or translate client communications including but not limited to ad-hoc inquiries, marketing materials, diligence materials (e.g. RFPs, DDQs) fund fact cards and fund commentary.  Maintain and manage distribution of up-to-date marketing and commentary materials across Apollo’s product suite that is fit for use in Japan
• Onboarding and Account Management: Assist in the onboarding process for new clients, ensuring a smooth transition and compliance with various requirements including obligation management and regulatory matters. Maintain client records, account documentation, and update relevant databases.
• Logistics Management: work closely with Sales, Marketing & Events to facilitate meetings, webinars roadshows, and other client and prospects events in Japan
• Other: marketing and business development related projects such as conducting events/seminars as requested

Qualifications & Experience

• Bachelor's degree in Finance, Economics, Business Administration, or a related field
• 5+ years of prior experience in a client services role at an alternative asset management firm or investment/private bank
• Client-centric mindset
• Previous project management experience strongly preferred
• Self-motivated and resourceful; able to multi-task and focus on delivering results
• Ability to operate as a team player – energetic, enthusiastic, personable, proactive, with a positive attitude
• High quality written and verbal communication skills
• Excellent attention to detail
• Strong interpersonal skills to support communication with internal and external counterparties
• Excels in a rigorous and fast-paced team-oriented work environment
• Proficient in Microsoft Office applications (i.e. Word, Excel, PowerPoint) and CRM systems (e.g. Salesforce)
• Fluency in Japanese and English

ABOUT APOLLO

Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade credit to private equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes. As of June 30, 2024, Apollo had approximately $696 billion of assets under management. To learn more, please visit www.apollo.com.

OUR PURPOSE AND CORE VALUES

Our clients rely on our investment acumen to help secure their future. We must never lose our focus and determination to be the best investors and most trusted partners on their behalf. We strive to be:

The leading provider of retirement income solutions to institutions, companies, and individuals.

The leading provider of capital solutions to companies. Our breadth and scale enable us to deliver capital for even the largest projects – and our small firm mindset ensures we will be a thoughtful and dedicated partner to these organizations. We are committed to helping them build stronger businesses.

A leading contributor to addressing some of the biggest issues facing the world today – such as energy transition, accelerating the adoption of new technologies, and social impact – where innovative approaches to investing can make a positive difference.

We are building a unique firm of extraordinary colleagues who:

• Outperform expectations
• Challenge Convention
• Champion Opportunity
• Lead responsibly
• Drive collaboration

As One Apollo team, we believe that doing great work and having fun go hand in hand, and we are proud of what we can achieve together.

OUR BENEFITS

Apollo relies on its people to keep it a leader in alternative investment management, and the firm’s benefit programs are crafted to offer meaningful coverage for both you and your family.

Apollo Global Management, Inc. (together with its subsidiaries and affiliates) is an equal opportunity/affirmative action employer. The firm and its affiliates do not discriminate in employment because of race, color, religion, gender, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other criteria prohibited under controlling federal, state or local law.