Helpdesk (Tech Support Engineer)

Posted:
2/12/2026, 11:27:22 AM

Location(s):
Chiba Prefecture, Japan ⋅ Chiba, Chiba Prefecture, Japan

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
IT & Security

Key Responsibilities:

  • Technical Design and Development: Designs and develops electrical systems and components using current technologies to meet project goals and industry standards.

  • Problem Analysis and Resolution: Analyzes technical issues and implements solutions for moderately complex electrical problems, ensuring efficient and effective performance.

  • Collaboration and Team Support: Partners with crossfunctional teams to integrate electrical solutions and provides informal guidance to new team members to enhance team productivity.

  • Process Improvement: Identifies opportunities to enhance engineering processes and contributes to the continuous improvement of project workflows and quality standards.

  • Technical Documentation and Reporting: Prepares detailed technical documentation and reports to communicate project progress, system designs, and troubleshooting procedures to stakeholders.

Key Skills:

  • Electrical Systems Design: Proficient in designing and analyzing electrical systems with good understanding of component function and testing.

  • Technical ProblemSolving: Ability to analyze and resolve moderately complex electrical engineering issues.

  • Industry Standards Knowledge: Familiarity with electrical engineering standards and best practices, such as DFSS tools and methodologies.

  • Project Coordination: Skilled in coordinating technical assignments and managing project tasks.

  • Effective Communication: Proficient in conveying complex technical information clearly and succinctly.

  • Team Collaboration: Adept at building productive working relationships with internal and external teams.

  • Technical Documentation: Competent in preparing and maintaining detailed technical documentation.

  • Business Acumen: Understanding of key business drivers and applying this knowledge to engineering tasks.

  • Mentorship: Ability to provide informal guidance and support to new team members.

  • Systems Analysis: Skilled in analyzing systems and data to develop engineering solutions, with competent skills in problem solving and trouble-shooting..

Other Qualifications:

  • 4 Year Bachelors BS degree

  • Customer support for general\specific questionaries and trouble shoot.
  • Product problem investigation and repair service support.
  • Field Service Coordination.