We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Commercial Account Manager to join our team and help us expand our commercial/small and midsize business (SMB) market presence while nurturing strong customer relationships.

About the Role 

As a Commercial Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our small and mid-size corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts.

1. Sales Strategy and Execution:

• Develop and execute strategic account plans to achieve sales targets and expand the  commercial/SMB customer base
• Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies
• Act as a customer advocate within the company
• Meet or exceed established goals, KPIs, and performance metrics

2. Customer Acquisition and Growth:

• Drive new customer acquisition through strategic sales initiatives
• Identify, pursue, and close new sales opportunities within assigned territory or market segment
• Upsell and cross-sell to existing customers to maximize revenue

3. Customer Relationship Management:

• Serve as the primary point of contact for customer inquiries and issues
• Foster strong, long-term relationships with key customers and stakeholders
• Ensure high levels of customer satisfaction and loyalty
• Collaborate with the customer success team for smooth onboarding and continued customer success

4. Customer Engagement:

• Lead customer meetings and develop presentations for complex sales opportunities
• Understand customer business needs and challenges
• Present tailored solutions demonstrating how our products solve specific problems
• Conduct regular business reviews to ensure alignment with customer goals

5. Collaboration with Internal Teams:

• Work closely with solution consultants to develop tailored solutions
• Coordinate with professional services for timely implementation
• Partner with Partnerships & Alliances team for growth and strategic account planning
• Provide customer feedback to inform product development and marketing strategies

About You

You’re a fit for the role of Commercial Account Manager if you have:

• Bachelor's degree in Business, Marketing, or related field
• English & Spanish is a must; Dutch or French nice to ha
• 3+ years of experience in account management or sales in the software/technology industry
• Proven track record of meeting or exceeding sales targets
• Strong understanding of AI and software technology products and services
• Excellent communication, negotiation, and presentation skills
• Demonstrated ability in solution selling and strategic account planning
• Experience with CRM systems and sales analytics tools

Preferred Qualifications:

• MBA or relevant advanced degree
• Experience in AI or machine learning industry
• Proven success in managing enterprise-level accounts
• Track record of developing and nurturing partner relationships

Key Success Measures:

• Sales performance (quota achievement, revenue growth, win rate)
• Customer relationship management (satisfaction scores, retention rates, NPS)
• Operational efficiency (productivity, forecast accuracy, pipeline coverage)

#LI-AK2

What’s in it For You?

Roles that are provided access to restricted or sensitive information that may be misused or may cause harm to individuals or organizations will, upon hiring, be subjected to an extended background check. These roles include individuals working within Pagero Online with support or admin rights and having access to Pagero customer’s data, employees working within finance, or similar functions.  

About Thomson Reuters  

Thomson Reuters clarifies today’s complex landscape with AI and technology, deep subject-matter expertise, and content the world has trusted for over 150 years – giving professionals the confidence to know today, navigate tomorrow, and lead a fast-evolving world. Our industry-leading products include highly specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals combined with the world’s most global news services, Reuters. 

We empower our colleagues to reduce inefficiencies so they can do more of the work that matters, act decisively to add greater value for critical stakeholders, and anticipate future challenges to face the unexpected. As the future arrives faster than ever, we’re standing alongside our global team of more than 26,000 teammates across 70+ countries, ready to fulfill our purpose: to inform the way forward. Sound exciting? Apply today to join our team!

Equal Opportunity & Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Additional details on how to request an accommodation can be found here.  

Protect yourself from fraudulent job postings – click here to learn more.

More information about Thomson Reuters can be found on https://thomsonreuters.com.