We are building world class expertise in our newly formed Chief Marketing Office (CMO) to accelerate performance and enable our product marketers to be focused on customers like never before. Our ambition is to be the best marketers, leveraging data & technology, our brand, and creativity to make Pfizer and our portfolio the most trusted and preferred in the industry.

The Consumer Web Business Product Lead is a new role within the Customer Facing Technology team directly reporting to the Customer Facing Technology Lead for Customer Engagement Technology & Innovation (CETI) within the Chief Marketing Office (CMO). This Business Product Lead will be responsible for developing a consumer centric product vision and roadmap that delivers on business priorities to support publication of Brand Patient and Caregiver websites across the Pfizer Digital Ecosystem.

This Product Lead will be an advocate for – and leverage – Pfizer’s product model to define the business, customer and colleague goals which support Digital Customer Strategies for web properties leveraging Adobe Web Platforms. Under the product model, they will collaborate closely with the Digital Team Product Lead for Adobe Franklin, as well as other members of Pfizer’s Digital Development and Services teams.   

This product lead will not be involved with content creation but will focus on short-term and longer-term direction of the Adobe Web platform, design system and other web capabilities to optimize for business and customer outcomes, while supporting a positive customer and colleague experience.

ROLE RESPONSIBILITIES

• As product lead will continuously manage, develop, and drive the optimization of the Pfizer Adobe Web platforms
• Defines the product vision and vision for Adobe Consumer Web platform.
• Leads the definition of Objectives and Key results (OKRs) for Adobe Web, consulting with digital and business partners to an optimized web product though ongoing testing to ensure optimal customer experiences.
• Partners with the Digital Platforms and Delivery leads to define problem statements, identify user/customer personas, and journey roadmaps
• Identify crucial technology dependencies between Adobe Edge Delivery and other parts of the stack supporting the customer-facing digital ecosystem at Pfizer
• Where appropriate, standardize and scale Adobe and other technologies supporting the customer-facing digital ecosystem
• Work with Digital Platform & Delivery teams to streamline business input and decision making to ensure requirements are defined with purpose, and delivery and adoption of the products are achieved efficiently.
• Partner with digital team to ensure maximize uptime, optimal site performance and early detection of issues.
• Appropriately prepare CMO partners and business stakeholders for digital releases and key operational impacts
• Manage relationships and engagements with the relevant product group technology vendors in collaboration with digital and procurement team(s) to ensure Pfizer’s business requirements are being addressed
• Conduct user acceptance testing (UAT) to ensure business requirements are met, identifying & documenting defects. Collaborate with stakeholders to validate solutions and ensure seamless implementation
• Collaborate with privacy, digital, legal, regulatory and compliance teams in setting and deploying data standards, policies and procedures in context of the Adobe Web product
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

BASIC QUALIFICATIONS

• Bachelor's degree required.
• 10+ years of experience in positions of Digital Product Management with a proven track record, especially in roles that focus on solutions that support customer needs and/or leading large web development and optimization capabilities at an enterprise level.
• Experience using web analytics to prioritize and refine product roadmaps and feature development.
• Experience leveraging qualitative research and quantitative data to prioritize feature development.
• Be a customer-obsessed, innovative, and results-oriented product leader with a proven track record of launching successful products that have delivered measurable results with portfolio and/or product specific business impact across countries.
• Experience leading a cross-functional agile product team.
• Track record of working collaboratively across functions and geographies.
• Experience in leading complex, large scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve successful delivery.
• Prior experience with senior leadership and demonstrated ability to effectively influence leaders and colleagues at all levels of the organization.
• Excellent interpersonal skills and mastery of working in a matrixed environment.

• Strong writing, presentation, and project management skills.

  Familiarity with product management process and software.

  Ability to thrive under pressure, take accountability and to meet deadlines.

• Exhibits Pfizer values (Courage, Excellence, Equity, Joy).

PREFERRED QUALIFICATIONS

• Advanced degree or certification in Product Management or Digital Product Development preferred.
   

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Flexibility to work across global time zones.
• Role will be responsible for multiple geographies but requires flexibility to work with US time-zone.

OTHER JOB DETAILS:

• Work Location Assignment: Hybrid; 2-3 days onsite/week with travel up to 10%
• Additional Locations: NYHQ, Collegeville, PA or Any US or EU Commercial Pfizer Site
• Last Day to Apply: March 27, 2025

The annual base salary for this position ranges from $156,600.00 to $261,000.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

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